Social Security Administration, Office of Acquisition and Grants, 1710 Gwynn Oak Avenue, Baltimore, Maryland 21207-0696

70 -- ONLINE NOTICE RETRIEVAL SYSTEM POC Wayne McDonald Tel: 410-966-1323 The Social Security Administration (SSA) sends its customers approximately 240 million letters and other correspondence annually. Customers with questions call the agency's 800 Number service. In order to provide better service to the public, SSA desires to implement a systems solution to store and retrieve online copies of customer correspondence to assist SSA personnel in providing service to the public. SSA is seeking a commercial off the shelf software (COTS) solution using standard, commercially available hardware. SSA is also seeking Contractors or Systems Integrators having demonstrated experience with implementing similar solutions in large Commercial or Government organizations. Characteristics of this system must include the following: System must capture, compress, and store correspondence for online retrieval. This correspondence varies from one to twenty five pages in length, written in English, Spanish and potentially in other languages, contains upper and lower case characters, various fonts, and some graphics. These correspondence items may be generated by Mainframe or personal computer application programs on various platforms and in various geographical locations throughout the United States. Storage must be hierarchical. Immediate online access is needed for 65 days with storage on a less expensive media for seven years. Correspondence must be retrievable by the central office online systems located in the National Computer Center at SSA Headquarters. Software must interface with CICS screens for online viewing with over 100,000 accesses per 12 hour day. Software must reformat this correspondence for viewing on a 3270 Terminal and IBM compatible personal computers. Software to reprint this correspondence in the original format to local printers on various platforms is a desirable feature. Interested vendors are requested to submit manufacturer brochures, technical literature, hardware and software specifications and information on the components described above. Interested parties should provide detailed descriptions of systems they have implemented, including volumes, response times, hardware specifications, etc. Only written responses will be accepted for consideration. No cost or pricing data is required or requested. THIS IS NOT A REQUEST FOR PROPOSAL. The Government does not intend to pay for the information solicited or received. The requested information does not negate or change any specifications contained in existing SSA solicitations or contracts. No contract award will be made on the basis of responses received to this announcement. However, this information will be used in SSA's assessment of capable sources. Respondents will not be notified of the results of the evaluation of source date received. Requests for copies of a solicitation will not be honored or acknowledged. SSA will consider response to this announcement for a period of 30 calendar days from the date of it's publication. (0199)

Loren Data Corp. http://www.ld.com (SYN# 0508 19960718\70-0011.SOL)