Pension Benefit Guaranty Corporation, Procurement Department (PD), 1200 K Street, NW, Suite 510, Washington, DC 20005-4026

R -- DEVELOPMENT AND PROGRAMMING OF CUSTOMER SERVICES CENTER Contact Contract Specialist Marilyn Silverman, 202/326-4160 X 3322/Contracting Officer, Robert W. Herting (202) 326-4160. The Pension Benefit Guaranty Corporation (PBGC) is seeking is extend the period of performance for an additional twelve (12) months under the present contract with Coopers & Lybrand. The PBGC seeks to increase the total hours available under the contract to acquire professional services for designing and developing additional scripts associated with the Customer Service Center Support Systems. Prior knowledge of PBGC's Participant Operations and Customer Service Environment are required to fully support the design and development of the Customer Service application. This is a continuation of work already being undertaken by an existing provider. The provider has the capabilities and knowledge gained from experience with the existing Customer Service Application. It is PBGC's belief that in view of the provider's familiarity with PBGC's participant service designed requirements, the provider is uniquely qualified to perform the duties of the contract without an undue amount of assistance from the PBGC. This is not a request for proposal. See Note 22. (243)

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