Patent and Trademark Office, Office of Procurement, Box 6, Washington, DC 20231

R -- MANAGEMENT SUPPORT SERVICES SOL TBD DUE 111296 POC Thomas A. Sowa, Contracting Officer; (703) 305-8441 This is a combined synopsis/solicitation for commercial items prepared in accordance with the format stated in the Federal Acq. Regulations (FAR) Subpart 12.6, as supplemented by the additional information included within this notice. This announcement constitutes the only solicitation and a written solicitation will not be issued. Proposals are being requested pursuant to this announcement only. All responses shall reference this announcement's title. This solicitation incorporates FAR 52.212-1 and all required provisions and clauses in effect through Federal Acq. Circular 90-42, as if stated in full text. Proposals shall include the representations and certifications stated in FAR 52.212-3. The Standard Industrial Classification Code for this procurement is 8742, $5 million. This procurement will result in a fixed-price purchase order which has been set-aside for Small Business participation only. The Scope of Work of this solicitation is for the following: The management consultant shall perform, but is not limited to, the following services: 1. Serve as advisor on implementation efforts for the Government Performance and Results Act (GPRA) of 1993 and the establishment of a PTO performance measurement system by providing ongoing expert advice; 2. Provide recommendations and guidance for PTO's selection of potential sample population; 3. Provide critical evaluation of selected policy outcome measures resulting from customer input and academic research; 4. Assist PTO internal staff with the writing of a survey instrument using feedback extracted from customer focus groups, round table sessions, or results of academic research; 5. Work with Congress and the Administration to get input and feedback on PTO's performance measurement efforts; and 6. Conduct a joint study with PTO internal staff on its performance measurement implementation efforts. The management consultant shall function principally as an expert on performance measurement and GPRA in an advisory capacity to a GPRA team consisiting of the Comptroller, project manager and team members. The period of performance for these management consultant support services is from December 1, 1996 through November 30, 1997. Estimated hours are anticipated to range between 400 and 450 hours. The Statement of Needs consists of the following: The management consultant shall furnish all necessary labor and resources (including, but not limited to, equipment, materials and supplies) to assist the PTO staff in: 1. Validating business performance goals and measurements; 2. Evaluating customer input and feedback; 3. Gathering expert opinions; 4. Engaging stakeholders in the process; 5. Developing an accurate survey instrument; 6. Conducting an academic study that, when combined with other data, will propose a composite index of public policy outcome performance goals and measurements; and 7. Providing a thorough and comprehensive analysis, report of findings, and subsequent suggested action plan to implement a fully-balanced results and performance measurement system. Upon completion of the comprehensive analysis, the consultant contractor shall submit a written report to the Office of the Comptroller. The report shall include, but not be limited to, a summary of the analytical process undertaken by the PTO team and the consultant, and a comprehensive description of actual findings, analysis and recommendations on implementation of a fully-balanced performance measurement system that is in concert with PTO's mission and responsibilities and GPRA compliant. The management consultant shall provide the following services/deliverables to the PTO: 1. Assist the PTO in obtaining Congressional and Administration input concerning GPRA measures and outcomes; 2. Provide ongoing advice and evaluation of the value and feasibility of business measures (may include site visits); 3. Provide critique and evaluation of the results of customer input; 4. Provide ongoing advice on the value selected public policy outcome performance goals and measurements and the feasibility of their adoption by the PTO; 5. Conduct and report on findings resulting from the study of PTO's performance measurement implementation process; and 6. Review and provide expert advice on a composite index of public policy outcome performance goals that supplements internal business measures. The Government will award a purchase order resulting from this synopsis to the responsible offeror whose proposal conforms to this solicitation and is determined to be the most advantageous to the Government, price and other factors considered. The following factors will be used as evaluation criteria, all of which are equal in importance, and shall be addressed in the offeror's proposal to the PTO: 1. Prior Relevant Experience; 2. Favorable Reference(s); 3. Staff/Personnel Proposed; 4. Qualification/Ability to Perform; and 5. Proposed Approach/Methodology. All evalaution factors, when combined, are approximately equal to cost or price. In addition to addressing the evaluation criteria and including the representations and certifications in the proposal, the offeror is requested to propose a fixed loaded labor rate to perform these services. All offers are due on November 12, 1996, no later than 2:00 p.m. Eastern Standard Time (EST) and shall be addressed to: U.S. Department of Commerce, Patent and Trademark Office, Office of Procurement, Attention: Thomas Sowa, Box 6, Washington, D.C. 20231. If proposals are handcarried or express mailed, please deliver to: U.S. Department of Commerce, Patent and Trademark Office, Office of Procurement, 2011 Crystal Drive, Crystal Park One, Suite 810, Arlington, VA 22202. For additional information regarding this solicitation, please contact Thomas Sowa at (703) 305-8441. (0298)

Loren Data Corp. http://www.ld.com (SYN# 0063 19961025\R-0001.SOL)