Army Research Laboratory, AMSRL-CS-WS-T, White Sands Missile Range, NM 88002-5501

J -- HARDWARE MAINTENANCE SOL DAAL01-97-Q-0002 DUE 120396 POC Lucy M. Escudero, Contracting Officer, (505) 678-3653, Facsimile Number (505) 678-4508. The US Army Research Laboratory, Corporate Information and Computing Center has a requirement for maintenance of various micorcomputers, laptops, monitors, CPUs, scanners and other equipment by various manufactorers. The maintenance services to be furnished under the resultant contract shall be performed at various locations at White Sands Missile Range, NM. The maintenance required includes all microcomputers and prepheral equipment. The PPM for this contract is 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding Federal Government holidays observed at the installation. It is anticipated that a Time and Materials and Labor Hour contract with fixed rates will be awarded for one base year and two (2) one-year options. The Scope of Work is as follows: This Purchase Description (PD) sets the requiements for the service and corrective maintenance and repairs required to insure the operational capability of government-owned automated data processing equipment (ADPE). 1) The Contractor shall provide on call (UPS) uninterrupted power systems, ADPE maintenance and/or repairs on desktop personal computers, laptops and workstations of various manufactures, and peripheral devices for the aforementioned. 2) Service, Repair and Maintenance shall be performed on the ADPE list which may be obtained by calling the Contracting Officer. 3) On call maintenance and repair is defined as servicing for the purpose of restoring to satisfactory operating condition equipment whose performance has degraded beyond acceptable limits defined by ARL. In performance of this servcice and maintenance the Contractor will provide all services, including labor, materials, parts, contractor-owned test equipment and whatever other resources are necessary and incidental hereto. 4) The Contractor will provide diagnostic routines and/or test equipment to determine the source of system or component failure in order to expeditiously effect repair or replacement of the defective component. System fault location and repair is the responsibility of the contractor. 5) The contractor shall provide diagnostic routines and/or test equipment and personnel with the expertise to troubleshoot hardware malfunction on these systems. Repair or modification is the responsibility of the contractor. 6) The contractor shall perform modifications and field upgrades to existing equipment per OEM specifications. Only new standard parts or parts equal in performance to new parts will be used in effecting repairs. Parts which have been replaced will become the property of the contractor. Sufficient spares shall be kept locally to ensure effective repairs on products that have a high failure history. 7) The contractor shall provide resumes of its service personnel, listing training, experience and expertise, for government review. The contractor personnel responding to a service call must be factory trained and highly qualaified in their field of expertise. 8) The contractor must provide a hotline or response center type of environment for government personnel to call-in for assistance on problems encountered with hardware in daily operations or failulres to aforementioned systems. The response center must be staffed by highly trained hardware personnel to provide assistance to the caller. 9) Provide customer maintenance response within four (4) hours from time of notification of equipment failure. Response is described as arrival at the equipment site after notification. The government shall be notified of any malfunction that has not been corrected within two (2) hours after arrival of maintenance personnel at the equipment site. The notification shall include the contractor's opinion as to the cause of the malfunction, corrective action required, cost estimate for equipment to be functional, and an estimate as to the time required to restore the equipment to proper operation. In the event the malfunction has not been corrected and proper operation restored within 24 hours after contractor personnel are on site, the contractor shall notify the government and include the information stated above. The contractor shall have a formal process in place to insure that the problems not restored to operation within 24 hours are elevated to the next level of expertise within the contractor's organization to include access to hardware experts. This process should also include a contractor designated management level problem site manager with which the government will consult to insure proper problem resolution. 10) The government may give written notice to discontinue maintenance under this contract 30 days after receipt by the contractor of such notice or sooner if mutually agreeable to the parties. 11) If, beginning with the first day of the successful performance period, an equipment failure causes a machine to remain inoperative for either a continuous period of 24 hours or more for any one incident, or for a period totaling 12 or more non-continuous hours in any 24-hour period from each time that the government notified the contractor that the machine is inoperative, the contractor shall grant maintenance credit to the government for each hour that the machine is inoperative provided that (a) the equipment failure occurred through no fault or negligence of the government and (b) the government's automation production requirments were interfered with as a result of the equipment's failure. This process should also include a contractor designed management level problem site manager with which the government will consult to insure proper problem resolution. 12) Inoperative hours shall begin to accrue at the time the government makes a bonafide attempt to contact the contractor's representative at the prearranged contact point and ends when the machine is restored to good operating condition. When malfunction credit is due, the total number of creditable hours accumulated during the month shall be adjusted to the nearest hour, multiplied by the appropriate hourly rate, and deducted from the month's invoice. 13) The maintenance credit rates per hour for each machine is established by taking 1/60th of the monthly maintenance rate for that machine. The total amount of maintenance credit granted for one month for each machine shall not exceed the total monthly maintenance rate for that machine. 14) Bonafide attempt is defined as an attempt by designated Special Projects Branch personnel at the U.S. Army Research Laboratory installation to make contact (usually by telephone) with the contractor's designated maintenance representative (or answering service or other point of contact) to inform of a malfunction. The contractor is responsible for providing the government with disgnated point(s) of contact. A list of the equipment will be furnished upon request. This prospective contract has been identified as a SMALL BUSINESS SET ASIDE. The SIC Code is 7378, size standard of $14.5M. All responsible small business sources may submit a capability statement/proposal to be considered by ARL. THERE WILL BE NO FORMAL RFQ. The Government will not pay for any effort expended in responding to this sources sought synopsis. (0305)

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