US POSTAL SERVICE 475 L'Enfant Plaza, SW Room 4541 Washington DC 20260-

R -- CALL CENTER MANAGEMENT DUE 111296 POC Michael J Harris, Contracting Officer. The US Postal Service is seeking sources with call center manaagement experience. Interested parties should submit to the address listed no later than 4:00 PMEST, Tuesday, November 12, 1996, a summary documenting a strong statistical analysis capability and demonstrated expertise in assessing call center strategy, structure, quality assurance, customer satisfaction, technology, and operating procedures. The summary, including cover letters and attachments must not exceed a total of 950 pages with a minimum average font size of 10. Interested parties may send the information to Michael J Harris, preferably by e-mail mharris6@email.usps.gov, or by fax j202-268-5655 or mail. This is the first of USPS planned synopses of this requirement. When USPS solicits propsoals for the aforementioned requirements, only those who have responded to this synopsis and who appear to meet its requirements will be contacted. Telephone calls will not be accepted. (0309)

Loren Data Corp. http://www.ld.com (SYN# 0055 19961105\R-0014.SOL)