US POSTAL SERVICE 475 L'Enfant Plaza, SW Room 4541 Washington DC 20260-2668

D -- FIELD TELECOMMUNICATION SUPPORT FOR THE CORPORATE CALL MANAGEMENT PROGRAM DUE 120496 POC Booker Weaver, Purchasing Specialist, 202-268-5669. The U.S. Postal Service (USPS) is seeking qualified/expert telecommunications specialist to perform services in assisting and designing USPS call centers. The Corporate Call Management (CCM) Initiative will be designed to improve levels of customer satisfaction by standardizing customer telephone contacts with the USPS. CCM presently resolves a constantly increasing volume of customer telephone inquiries. The USPS plans to build the infrastucture necessary for expansive and strategic telephone usage for the future, which requires going beyond our current customer needs and exceeding the needs of Postal field units, headquarters and CCM National Sales Centers, which will require surveys, installations, and validation of technology tools to implement properly. In an effort to secure efficient information flow, and thereby attain increased customer satisfaction, the USPS seeks a telecommunications vendor experienced in the implementation of a call center technology and a national 800 number network. Extensive knowledge of telecommunications issues in the call center industry is necessary. The vendor must be able to travel to remote locations to survey current USPS field telecommunciations operations. These surveys must evaluate installation potential of telecommunications technology and consider installation applicability of electronic equipment. In order to secure telecommunications connectivity between USPS field units and the National Service Center Network, the telecommunications vendor must also possess experience in communicating specific needs, timeframes, and site requirements to national telephone service providers. The qualified vendor should be capable of processing work change orders for 80 to 100 Postal field units per week. Monitoring and ensuring the quality of work performed by telephone providers is essential. Therefore, quaified telecommunications vendors will need to be familiar with provider transfer procedures and processes, report on the outcome of these transactions, and evaluate and recommend ways to improve them by concluding each assignment with detailed reports. If your company is interested in being considered for participation should a solicitation be issued, you should submit a letter stating that your company is interested in participating and is qualified to do so. Your response must include company name, address, telephone number, federal tax ID number, name(s) of the contact person(s), signature by an officer of the company, and sufficient information to enable the USPS to determine if your company is qualified to perform. Responses should be sent to Booker Weaver, Room 4541, 475 L'Enfant Plaza, SW., Washington, DC 20260-6238, not later than December 4, 1996. There will be no other announcement for this requirement. This is not a solicitation. See Numbered Note(s): 1. (0324)

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