Centers for Disease Control and Prevention (CDC), Procurement & Grants Office, Contracts & Purchases Branch, 255 East Paces Ferry Rd, N.E, Rm 419, Atlanta, GA 30305

D -- TECHNICAL SUPPORT FOR MICROSOFT PRODUCTS SOL 97-44(N) DUE 121296 POC Mary Sittler, Contract Specialist, (404) 842-6553 This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and written solicitation will not be issued. This synopsis/solicitation is issued as a Request for Proposal. This solicitation document incorporates provisions and clauses in effect through Federal Acquisition Circular 90-42. This procurement is unrestricted. The standard industrial classification code (SIC)is 7372. Small business size standard: Average annual receipt for each of the three preceding fiscal years do not exceed $18 million. CONTRACT LINE ITEMS: The CDC intends to purchase one year of Microsoft Premier Support. The Microsoft Premier Support package includes: 1) 150 incidents - A single support issue/problem and the reasonable effort needed to resolve it. 2) Escalation Management - A problem solving team that would include product developers and/or field system engineers to solve problems when necessary. 3) Remote Support Services - The ability to access the Microsoft Mail and Exchange servers at CDC to analyze problems. 4) Early Assist - The ability to receive phone support on selected Microsoft Beta products. A high level of technical support for Beta products released by Microsoft, including but not limited to server-down support. 5) Multivendor Coordination - A problem solving team that will assist CDC with problem isolation. If the problem is with another vendor, the ability to work with that vendor on behalf of CDC to resolve problems. 6) Internal Troubleshooting Tools and Guides - Access to Microsoft's internal troubleshooting tools and guides to assist with system performance tuning and problem isolation. 7) Technical Information - To provide access to technical support information using online services, including but not limited to, bug lists, fix lists, application notes, technical white papers, Knowledge Base articles, product services packs and hotfixes, and planning guides. 8) Premier Service Desk - Provide exclusive access to a secure Web site that provides customized information and two-way communication with Microsoft, including but not limited to the submission of electronic incidents, technical articles that cover most Microsoft products, special product bulletins, and troubleshooting tools and guides. 9) CD-ROM Subscriptions - At no additional charge TechNet CD-Rom subscription and Microsoft Developer Network CD-ROM subscription. 10) Supportability and Developing Consulting - Four hours per month of Technical consulting to assist in the refinement of the support infrastructure and development of plans for implementing Microsoft products. 11) Supportability Reviews - One Supportability review that focuses on the usability, reliability, and Supportability of the implementation of Microsoft products. 12) Monthly Status Meetings - Monthly status meeting by phone to review work and accomplishments, discuss issues and concerns and determine service priorities. The FAR provisions-52.212-1, Instructions to Offerors--Commercial Items and FAR 52.212-2 Evaluation--Commercial Items apply to this acquisition. EVALUATION FACTOR: The Offeror must be able to demonstrate the technical capability to perform all of the services identified above. Technical proposals and cost or price will be of approximately equal importance. It is the intent of the Government to make a single award to the responsible offeror whose proposal conforms to the requirements stated herein and is considered to be the most advantageous to the Government. The offeror is advised that FAR clause 52.212-4 Contract Terms and Conditions--Commercial Items and 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders-- Commercial Items apply to this acquisition. The following additional FAR clauses cited in this clause are applicable to the acquisition as well. 52.203-6, Restrictions on Subcontractor Sales to the Government, with Alternate I (41 U.S.C. 253g and 10 U.S.C. 2402). 52.203-10, Price or Fee Adjustment for illegal or improper Activity (41 U.S. C. 423). 52.219-8, Utilization of Small Business Concerns and Small Disadvantaged Business Concerns (15 U.S. C. 637 (d) (2) and (3)). 52.222-26, Equal Opportunity (E.O. 11246). 52.222-35, Affirmative Action for Special Disabled and Vietnam Era Veterans (38 U.S.C. 4212). 52.222-36, Affirmative Action for Handicapped Workers (29 U.S.C. 793). 52.222-37, Employment Reports on Special Disabled Veterans and Veterans of the Vietnam Era (38 U.S.C. 4212). 52.225-3, Buy American Act--Supplies (41 U.S.C. 10). 52.225-9, Buy American Act--Trade Agreements Act--Balance of Payments Program (41 U.S.C. 10, 19 U.S.C. 2501-2582). 201-39.5202-3, Procurement Authority (FIRMR). 52.222-41, Service Contract Act of 1965, As amended (41 U.S.C. 351, et seq.). 52.222-4252.222-42, Statement of Equivalent Rates for Federal Hires (29 U.S.C. 206 and 41 U.S.C. 351, et seq.). Offers are due December 12, 1996, 2:00 pm local time and should be sent to: Centers for Disease Control and Prevention, Attn Mary Sittler, 255 East Paces Ferry Rd. MS E01, NE, Atlanta, GA 30305. Offerors are to include: 1) a technical proposal demonstrating the capability to perform all of the services identified in this solicitation; 2) an original and 3 copies of a completed SF 1449 signed by an official authorized to bind the organization; 3) a price list for the services identified above; 4) a completed copy of the provision 52.212-3, Offeror Representations and certification--Commercial Items; 5) acknowledgment of solicitation amendments if any. Offers that fail to furnish the required information, or reject the terms and conditions may be excluded from consideration. Award of a firm- fixed price contract will be made on or about December 15,1996. Once awarded, any deliverables described above should be sent to the following address: Centers for Disease Control and Prevention, 1600 Clifton Rd., MS D47, Atlanta, GA 30333. (0327)

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