49th Contracting Squadron/LGCV, PO Drawer S, Holloman AFB NM 88330-1601

R -- TELEPHONE OPERATIONS SOL F29651-97-R-0007 DUE 012297 POC SSgt Jeff Quick (505)475-2093 Services Non-Personal: Telephone Operations for Holloman AFB,NM. Operates the telephone switchboard by providing command and control and administrative telephone service for over 5,500 customers including all active duty military, Air National Guard, Reserve, Department of Defense, and non-appropriated fund organizations. Telephone operations is responsible for operating automatic and manual administrative telephone exchanges, providing long distance telephone assistance, directory assistance, development and maintenance of the base telephone directory, answering customer complaints, and providing customer education. The switchboard handles approximately 12,000-14,000 calls weekly for telephone and directory assistance. The telephone directory is published once each year and is about 71 pages, although the database containing this information is updated almost daily. Answering customer complaints and providing customer education vary according to the various situations. Various reports are required on a monthly, quarterly, semi-annual, annual, and biannual basis. Performance period is anticipated to begin on or about 1 Apr 97 through 30 Sep 97 for basic year with four (4) one (1) year options; It is contemplated that a formal solicitation will be issued on or about 23 Dec 96 with a proposal due date on or about 22 Jan 97. All responsible sources may submit a proposal which will be considered. The proposed acquisition is intended to be 100% small business set-aside. If adequate interest is not received from at least two (2) or more small business concerns, the solicitation will be issued on an unrestricted basis without further notice. The Standard Industrial Classification (SIC) code for this service is 7389 and the small business size standard applicable to the acquisition is 5.0 Million. Please include your business size, CAGE Code, phone number, and address including the 9 digit zip code and solicitation number in your written request for a solicitation package. Fax Requests may be sent to 505-475-2107. (0337)

Loren Data Corp. http://www.ld.com (SYN# 0043 19961203\R-0005.SOL)