U.S. Department of Agriculture, Agriculture Research Service, Administrative and Financial Management, Procurement and Property Branch, 14th & Independence Avenue, S.W., Room 1310 South Building, Washington, D.C. 20250

D -- PERSONAL SYSTEMS SUPPORT LINE FOR SOFTWARE POC Contact Point, Nancy Booth, 202/720-4955, Contracting Officer The Government intends to negotiate with IBM for personal systems support line premium for 1 year. This support line provides 8 technicians with the ability to make unlimited calls to IBM Technical Support. Personal Systems Support Family services include: Personal Systems Support Line; Personal Systems Consult Line; IBM House Call; Personal Systems Forum; Personal Systems Technical Connection Personal Software CD-ROM; Personal Systems Desktop Application Support; Personal Systems Customer Application Assistance; Personal Systems Technical Education Coupons; Personal Systems Technical Solution. Features of the Personal Systems Support Family Services include: Satisfaction guarantee; Coverage during business hour-8:00 a.m. to 5:00 p.m. EST Monday through Friday, except U.S. national holidays; Extended-hours coverage: 24 hours a day, 7 days a week. The statutory authority for other than Full and Open Competition is 10 U.S.C. 2304 (c)(1), only one responsible source. The anticipated award date is January 31, 1997. (0009)

Loren Data Corp. http://www.ld.com (SYN# 0019 19970113\D-0002.SOL)