38 LS/LGCVO, 4022 Hilltop Rd Ste 112, Tinker AFB OK 73145-2713

J -- MAINTENANCE, OPERATION AND RECURRING SUPPORT SERVICES OF BASE TELECOMMUNICATIONS SYSTEM AND BASE NETWORK CONTROL CENTER AT COLUMBUS AFB MS POC Rhonda Trent (405) 734-9399; CONTRACTING OFFICER: Paula Maggard (405)734-9399 This is a sources sought synopsis by the 38 LS/LGCVO, Contracting Flight, for nonpersonal services for operation, maintenance, and recurring support services of the Base Telephone System (BTS) and Base Network Control Center (BNCC) at Columbus AFB MS. The BTS consists of a Telex DBX 5000 Switching System equipped and wired for 2500 lines with Telex DBX 5000 software, Release 12; four different key systems; main distribution frame; inside cable plant; outside cable plant; ancillary equipment; and customer premise equipment. There are both commercial and Defense Switched Network (DSN) trunks, access to FTS2000, hot lines, data circuits, radio circuits, key systems, and crash nets.The BNCC operates network and system management equipment to perform configuration, fault, performance, security, and accounting management operations on C4 (Command, Control, Communications, and Computer) systems, i.e. long-haul circuits, trunks, links, off-base connectivity, on-base tail circuits, communications and information networks, and Automated Information Systems (AIS) resources. Network equipment includes Cisco routers, BayNetwork and 3COMM Ethernet hubs/concentrators, Cisco and SunSpare switches, Pairgain and Codex modems, and approximately 1300 PCs/laptops. The primary network operation system is Banyan VINES. The secondary NOS is Windows NT. It is expected that a conversion from VINES to Windows NT will take place. The base is expected to upgrade to an asynchronous transfer mode (ATM) backbone. Core Data Network Services: BNCCs are responsible for configuring, installing, and managing the following data services: Internet Protocol address management; Domain Name System (DNS); messaging, e.g. Defense Messaging System (DMS), Automated Digital Network (AUTODIN), and electronic mail; remote dial-in communications; office automation application support, e.g. word processing, spreadsheet, database, graphics, and communications packages; Internet and World Wide Web access; new Internet technologies as they develop, and other common user applications. Network and System Management Operations: BNCCs operate network and system management equipment and perform network system administration. Help Desk Functions: The Help Desk is the "first line" of problem resolution and is the base user's primary point of contact. The Help Desk will assess and determine the types of communications and computer problems; record, track, and close all reported C4 systems problems within defined response times; report the status of problem resolutions actions to the affected customer(s); and maintain a historical database associated with problem resolution. The BNCC also provides the central respository for technical advice and solutions for network systems, software applications assistance, automatic data processing accountability support, and hardware exchange and repair service support. Base Network Hardware and Software Installation: Install and configure network servers, routers, hubs, switches, bridges, repeaters, workstations, peripheral equipment, modems, etc. Install, configure, distribute, customize, and inventory all software. Network Performance: Utilizes network management performance tools to ensure optimum network operation. Network/Circuit Quality Control Testing and Evaluation: Generates and updates quality control and preventive maintenance inspection schedules. Network and Small Computer Systems Support: this office will be a single point of contact for obtaining hardware maintenance for small computers. This office will perform basic hardware and software diagnostics and troubleshooting, and on-site repair consisting of running diagnostics and minor repair. Computer User Training: will include the establishment of a learning center to conduct small computer manager and end user training. The BNCC will provide local customer education to include training on commonly used software applications and its administration as well as system administrator training. System Administration: Ensure servers, workstations, peripherals, communication devices, and operating system/application software are properly configured for network operation, are on-online, and are available to customers. Security: includes a combination of commercial and military security programs including computer security (COMPUSEC), communications security (COMSEC), and emanations security (TEMPEST), base network information protection operation. Base Telephone Switchboard Operation: services shall be provided 24 hours per day, seven days per week. The switchboard is comprised of two consoles which are operational from 0800 to 1700 hours, Monday through Friday. Additional duties include compilation and editing of the base telephone directory to be published annually. The BNCC also has responsibility for specialized systems including, but not limited to, the following: Defense Data Network (DDN) Concentrator Coordinator/DDN Packet Switch Node (PSN) Site Coordinator, Defense Message System (DMS) Administrator/post-DMS Base Communications Center (BCC) operations and support, Local customer support of regionalized data processing, Personnel Concept III (PC-III) network modem management, Defense Information System Network (DISN) node administrator (AFNET multiplexers), Flight Data Systems (FDS) II Maintenance, and Time Related Information Management System (TRIMS) an Undergraduate Pilot Students training and documentation system. This is not a solicitation but a request for information. All responsible sources interested in providing services for this requirement are requested to provide a written summary of information concerning their technical certifications, capabilities, experience (current services or contracts -- to include points of contact and telephone numbers) and corporate background. Sources responding to this synopsis must indicate, in writing, whether they are large or small, disadvantaged or a woman-owned business. For this acquisition, a concern will be considered small under SIC 7376 with a size standard of $18,000,000.00. Responses should be limited to 25 pages or less. All responses and questions should be forwarded to the attention of the contracting officer: Paula K. Maggard or Rhonda Trent, 38 LS/LGCVO, 4022 Hilltop Rd, Ste 101, Tinker AFB, OK 73145-2713; telephone 405-734-9399, telefax 405-734-9220. The cut-off for receipt of summaries is 30 calendar days from the date of publication of this notice. (0027)

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