37th Contracting Squadron, 1655 Selfridge Avenue, Lackland AFB, TX 78236-5253

A -- AUTOMATED PATIENT APPOINTMENT SYSTEM DUE 033197 POC Frank Conaway, Contract Specialist, 210 671-1753 Acquisition is for an automated patient appointment reminder system. System must provide a flexable and proven solution to patient communication with little or no user intervention once initiated and operational, The system will communicate via computer telephony, a user fefined, patient friendly message reminding the patient of their scheduled appointments. Daily download and required system operation intervention should not require more than 15 minutes of daily operator involvement. System must have redial capability, on-line help screens, voice recognition for patients with rotary or trim-line phones or elderly patients with poor eyesight to speak required responses. System must have the capability of trackiing patients not reached, continue redialing until patient is reached and report on all reached and unreached patients on an "as required " basis. System must contain capability for user defined and customized dislogue setup within the recorded message hardware/software. System will decipher and produce reports that show calls accepted, calls hug up without listening to message, no answer, answering machine detected initial call, message not left, answering machine detected-subsequent call, message left, patient needs to cancel appointment(s), patient needs to reschedule appointment, wrong phone number, and operator intercept. The system must reside on the network (as a node). Providers of care not on the network must be able to receive reports via automated reporting faxing. System ust be expandable up to 96 simultaneous phone calls (2,400,000 annual contacts) on a single platform. The system must have a multi-tasking capability and support simultaneous telephony applications without needing a dedicated platform with duplicate phone lines or allocating dedicated time periods by types of calls. System must have dial-in and dial-out capability and be able to accommodate both inbound and outbound calls simutaneously throughout a user defined calling timeframe with equial efficiency. System must have call transfer software, mailbox report delivery software, voice synthesizer and voice recognition software.System must be able to accept a daily download of between 4500 and 5000 patient appointment schedules from the in-house system in simple ASCII format. Reminder message must contain a "spoken" dialogue that will include the appointment location, any pre-appointment instructions and any miscellaneous specific information/directions. It must also include the patient's rank so the system will "speak" the message using polite and appropritate military style protocol. System must provide a way for the patient to confirm the he/she is the correct person accepting the appointment call. The system must allow the patient to confirm the appointment or request it be rescheduled by pressing a phone key during the remainder of the message that will automatically transfer the patient to the scheduling person. The system must be able to dupport a "do not call" list of patients for medical confidentiality. The system must be able to detect phone line outages automatically and reroute all remaining calls to operating phone lines to insure that patient reminder calls continue to be made until the line problem can be resolved. All interested parties should contact Frank Conaway @ 210 671-1753. (0056)

Loren Data Corp. http://www.ld.com (SYN# 0010 19970227\A-0010.SOL)