Social Security Administration, Office of Acquisition and Grants, 1710 Gwynn Oak Avenue, Baltimore, Maryland 21207-0696

58 -- AGENT AND SUPERVISORY WORKSTATIONS TO BE USED WITH EXISTING ROCKWELL INTERNATIONAL AUTOMATIC CALL DISTRIBUTOR EQUIPMENT DUE 042297 POC Mary L. Biddle Tel: 410-965-9588 The Social Security Administration (SSA) is seeking to identify vendors that can provide agent workstations and supervisory workstations that will be compatible with SSA's existing Rockwell International Automatic Call Distributor (RIC ACD) equipment. The equipment shall also include all related switch equipment, (i.e., additional switch cards, shelving, surge protection, audible call alerts, headsets, cabinets, wiring, cabling, and labor). The required equipment and switch support will be distributed to SSA offices throughout the continental United States as follows: Birmingham, AL; Chicago, IL; Jamaica, NY; Kansas City, MO; Philadelphia, PA; and Richmond, CA. All of the host switches are Rockwell Galaxy model GVS-3000 operating on level 8.1 Galaxy software. Increased equipment and software quantities must be compatible with the existing Rockwell equipment and provide the ability to meet the Agency's needs during the remaining life cycle of the equipment. Equipment must also be compatible with existing Management Information (MI) without causing degradation of reports. Interested parties must be able to support both service and future growth. Respondents also must have total access to parts including spares. A two (2) hour emergency response for system problems and an eight (8) hour response for other equipment will be required as support maintenance for this newly installed equipment. Vendors capable of providing a product with the salient characteristics, and mandatory specifications as stated above are invited to submit in writing a substantial statement clearly demonstrating comparable quality of the product offered, substantiated by technical data brochures, specifications and pricing. Interested parties must respond to this notice in writing within 15 calendar days from the date of this publication. Please refer to MB97B. THIS IS A REQUEST FOR PRODUCT INFORMATION ONLY! This is not a request for proposal (RFP). No contract award will be made on the basis of responses received; however, information will be used in SSA's assessment of capable sources. The Government does not intend to pay for information received. REQUEST FOR COPIES OF A SOLICITATION WILL NOT BE HONORED OR ACKNOWLEDGED. (0094)

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