Federal Emergency Management Agency, Mt. Weather Emergency Assistance Center, 19844 Blue Ridge Mountain Road, Bluemont, VA 20135

D -- MAINTENANCE AND SUPPORT OF NETFRAME SERVERS, LOCATED AT FEMA DENTON, TX, BLUEMONT, VA; LANHAM, MD AND WASHINGTON, DC -- AMENDMENT A001 SOL EMR-97-IB-0002 POC Maria L. Martin, Contract Specialist, 540-542-2300 E-MAIL: CBD Synopsis/Solicitation No. EMR-97-IB-0002 -- Amendment No. A001, maria.martin@fema.gov. EMR-97-IB-0002 previously published in the CBD on March 27, 1997 has been amended. Amendment A001 is issued to the above combined synopsis/solicitation for maintenance and support of 14 government-owned NetFrame Servers. This amendment is issued in accordance with FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only amendment of the above solicitation, bids are being requested, and a written amendment will not be issued. This amendment is issued to revise the requirement for telephone support and to furnish questions and answers concerning this synopsis/solicitation. (1) Change the requirement for telephone support. FROM: "The contractor shall provide unlimited telephone technical support 7 days a week, 24-hours a day." TO NOW READ: "The contractor shall provide unlimited telephone technical support 7 days a week, 24-hours a day. If government personnel cannot solve the problem/issue, the contractor will dispatch an engineer to the site within a 4-hour response time at no additional charge." (2) QUESTIONS/ANSWERS Question No. 1: What is the response time for the maintenance contractor to be on-site? The synopsis/solicitation only indicates the response time for parts to arrive on-site (within 2 hours) but it does not specify the response time required for the contractor's engineer to be on site. Answer: The government has personnel trained in NetFrame maintenance procedures on site. See Amendment A001 change above. Question No. 2: Is the Novell/NT support also needed with the maintenance of NetFrame? Answer: No. EMR-97-IB-0002 is for the maintenance of the equipment specified in the synopsis/solicitation. Question No. 3: There are other NetFrame servers in FEMA's inventory. Is there a requirement for coverage for these servers or are they planned for an upgrade? Answer: No. See answer No. 2 above. Question No. 4: If the equipment is changed, upgraded and/or modified, is it safe to assume the contract will be changed to reflect the current inventory and that the price will be adjusted accordingly? Are there any upgrades planned prior to the sart date and are they properly reflected within this solicitation? Answer: The government does not intend to upgrade and/or modify the equipment stated in this synopsis/solicitation prior to start date. Question No. 5: Can a contractor/engineer do a site survey prior to proposal submission? Answer: Because of the various site locations, it is impractical to have a site survey prior to bid. The successful contractor and the government will inspect the equipment and certify that it is in good working condition prior to the start of maintenance. Question No. 6: Is there a plan for FEMA to purchase the new NetFrame Clustering System NF9000 for any of its locations and are they reflected within this solicitation. Answer: No. Question No. 7: Who is the current contractor? Answer: There is no current contractor, some equipment is still under warranty with the original equipment manufacturer. Question No. 8: What is the anticipated value of the contract: A)Base Year B) Option Year? Answer: The competitive bidding process will determine the value of the contract. Question No. 9: What are the man-hours required to do the work? Answer: See Amendment A001 telephone support. Question No. 10: Anticipated date contract will be let? Answer: Estimated contract award date is May 1, 1997. Question No. 11: Is there an all inclusive list of parts for these systems? Answer: A reputable maintenance representative of the NetFrame manufacturer should know this information in order to provide the 2-hour parts delivery timeframe required. Question No. 12: Value of existing equipment: Answer: The estimated value of the current equipment included at all sites is between 10 and 20 million dollars. Question No. 13: Are you aware of a small business in need of teaming partner? Answer: No. FEMA is not aware of any. Bidders must acknowledge receipt of this amendment before the hour and date specified in the solicitation. Failure of this acknowledgment may result in rejection of your bid. If as a result of this amendment you desire to change a bid already submitted, such change may be made by letter. The letter must refer to the solicitation and this amendment, and received before the opening hour and date specified. The synopsis/solicitation EMR-97-IB-0002 is amended as indicated above. As a result of the changes made herein, the hour and date for receipt of bids is hereby extended from 3:30 p.m. local time April 18, 1997 to 3:30 p.m. local time April 29, 1997. Except as provided herein, all other terms and conditions of EMR-97-IB-0002 remain unchanged and in full force and effect. End of Amendment No. A001 to synopsis/solicitation number EMR-97-IB-0002. (0107)

Loren Data Corp. http://www.ld.com (SYN# 0024 19970421\D-0001.SOL)