R -- ISO 9001 REGISTRATION SERVICES This is a request for industry comment on the proposed Statement of Work for ISO 9001 Registration Services for NASA. Interested parties are requested to review the following and submit their comments within 7days of this posting. Comments as to whether this SOW is in agreement with the Standard Practices employed within the Industry are desired, as well as general comments. NASA will consider comments submitted by the due date in preparing the RFO for these services. The RFO will contain Fact Sheets for each Center participating in this Consolidated Solicitation and all other information necessary to submit a Firm Fixed Price Proposal for the Registration Services. 1.1 ISO 9001 Registration Services: NASA requires the contractor to perform all services necessary to conduct an audit of NASA operations participating in this contract to determine compliance of specified NASA operations with ANSI/ASQC Q9001, Quality Systems Model for Quality Assurance in Design, Development Production, Installation and Servicing. Scope of NASA operations and processes to be certified are specified, on a center by center basis, in Attachments included in Section J. Specific service components to be performed at each site are as follows: 1.1.a. Management briefings 1.1.b Initial site visits 1.1.c. Quality Manual Audits 1.1.d. Preliminary Assessment Audits 1.1.e. Formal Assessment for Registration (Certification Audit) 1.1.f. Non-conformity remediation reviews 1.1.g. Surveillance audits Specific details regarding each service component are set forth below. The contractor is responsible for insuring that they perform in accordance with those service components except for the work describe as Prerequisite. The Prerequisite activities are the responsibilities of the Government. The Contractor shall inform the Contracting Officer if it can not continue with a service component due to a failure on the part of the Government to perform Prerequisite activities. 1.1.a. Management briefings Description of Work: Shall conduct briefings tosenior management at each Center using this contract. A management briefing shall be provided after contract award and after each service component has been performed at each site to be certified. Initial briefing shall include as a minimum: 1. Description of the certification processes employed by the registrar 2. Expectations the Registrar has of NASA staff and roles of NASA management. Subsequent briefings shall include as a minimum: 1. Findings from the completed activities 2. Identification of impediments to certification 3. Identification of strengths and weaknesses Documentation: Accurate summary of meeting findings and decisions shall be provided to Center Director or designee no later than five (5) working days after the conclusion of the meeting. 1.1.b Initial site visits: Prerequisite: Center will submit draft Quality Manual and a ISO 9001 Implementation Plan to contractor 30 days prior to site visit. Centers shall also prepare and provide names and locations of appropriate center personnel and insure availability of these individuals for initial site visits. Description of Work: Visit center (all locations to be certified) to meet key personnel, to tour and conduct a preliminary, top level review of center key processes (See Center Fact sheets, Section J) Documentation: Documentation to be furnished subsequent to completion of this milestone shall included as a minimum: 1. Analysis of scope of ISO certification as detailed in the Center ISO Implementation Plan. Ambiguities, conflicts with the terms of this contract, conflicts with the ANSI/ASQC ISO 9001 standard, and other significant issues should be included in this analysis. 2. Analysis of draft quality manual detailing strengths and weaknesses. 1.1.c. Quality Manual Audits Prerequisite: Centers will submit final quality manuals (along with supporting documentation) and system level procedures for processes to be ISO 9001 certified. These materials must be provided a minimum of thirty (30) days prior to start of this milestone. Description of Work: Conduct a detailed audit of the quality manuals and system level procedures for compliance with applicable elements of the ISO 9001 standard. Documentation: Quality Manual Audit shall address as a minimum 1. Strengths of the Quality Manual and system level procedures 2. Significant weaknesses in the Quality Manual and system level procedures 3. Minor weaknesses in the Quality Manual and system level procedures Documentation shall be distributed immediately following Management Briefing for this milestone. 1.1.d. Preliminary Assessment Audits Description of Work: Conduct a preliminary assessment audit to determine the organization s readiness for the formal assessment. Documentation: Preliminary assessment audit report shall, as a minimum, include the findings of the preliminary assessment audit. This report shall be furnished to the Center no later than the close of the Management Briefing (1.1.a) for this milestone. 1.1.e. Formal Assessment for Registration (Certification Audit) Description of Work: Conduct the formal audit for certification of Center processes for conformance with ANSI/ASQC Q9001, Quality Systems Model for Quality Assurance in Design, Development Production, Installation and Servicing Contractor shall provide one of the following, along with associated rationale (strengths, major non-conformities, minor non-conformities) along with corrective actions required: 1. Approval 2. Conditional Approval 3. Disapproval In the event of Conditional Approval or Disapproval, the Contractor shall perform 1.1.f. Documentation: Formal assessment report, as a minimum, shall include specifics of major and minor non-conformities. These should be cross-referenced to the 21 elements in the aforementioned ANSI/ASQC standard. Contractor shall also include corrective actions and a proposed timeline for follow-up. Prepare and process registrar materials as are required in order to document formal registration. 1.1.f. Non-conformity remediation reviews Description of Work: Review resolution of non-conformities pending effective resolution . Reviews shall be in accordance with ANSI/ASQC Q9001, Quality Systems Model for Quality Assurance in Design, Development Production, Installation and Servicing. Contractor shall provide one of the following, along with associated rationale (strengths, major non-conformities, minor non-conformities) along with corrective actions required: 1. Approval 2. Conditional Approval 3. Disapproval In the event of Conditional Approval or Disapproval, the Contractor shall re-perform 1.1.f. Documentation: Contractor shall document the success or failures of Government to correct non-conformities documented in 1.1.e. Prepare and process registrar materials as are required in order to document formal registration 1.1.g. Surveillance audits Conduct post-certification audits to validate continued compliance with ANSI/ASQC Q9001, Quality Systems Model for Quality Assurance in Design, Development Production, Installation and Servicing Documentation: Prepare and process registrar materials as are requiredin order to document formal registration 1.2 Performance Standard This is a Performance Based Contract. The contractor will be considered to have achieved minimally accepted performance when service components 1.1.a through 1.1.f have been addressed at all locations for any given Center. Re-performance of any given service component will required if the contractor has not performed to the satisfaction of the Center director or a designee specified by the Center director prior to 1.1.a. It is recognized that in some cases 1.1.f. will not be required if Center operations are certified as compliant after 1.1.e. (See section E for more PBC related information). 2. Schedule . 1.1.a. Management briefings Initial briefing 60 days after award; All other briefings within 5 days after completion 1.1.b. Initial site visits 90 days after award 1.1.c. Quality Manual Audits 30 days after Center submits final Quality Manual and supporting documentation 1.1.d. Preliminary Assessment Audits TBD (based on activities required under 1.1.c. Target is 4 months prior to Formal Assessment for Registration (1.1.e) 1.1.e. Formal Assessment for Registration (Certification Audit) Target date is 7/99 for participating and option Code R and S centers. Target date is 7/98 for Code M centers. 1.1.f. Non-conformity remediation reviews 60 days after Management briefing of 1.1.e. 1.1.e. Surveillance audits Semi annually for 3 years after certification date WEB: Click here for the latest information about this notice, http://procurement.nasa.gov/EPS/LeRC/date.html#9001. E-MAIL: Anita P. Parasuram Raman, Anita.P.Raman@lerc.nasa.gov.

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