Rt. 9, Martinsburg, WV

U -- CUSTOMER SERVICE TRAINING SOL RFP613-42-97 DUE 052897 POC Bertha Geraghty Services required to develop and implement a facility-wide Customer Service Training program for approximately 1,050 employees at VA Medical Center, Martinsburg, WV. Scope of the project will include the development of the training program based on information provided by the VA. (Examples of information available includes: National & Local Customer Satisfaction Survey results, feedback from patients/families, Performance Improvement data.) Contractor will be asked to conduct and design the training sessions and conduct sessions for all levels of staff, including physicians, nurses, technicians, administrators, support staff. The contractor shall also provide a plan for maintaining the focus of Customer Service along with review and measurement strategies. SPECIAL NOTE: THIS ACQUISITION IS A SMALL BUSINESS SET-ASIDE UNDER SIC 8999. A Small Business is one whose average annual receipts for the past three (3) years did not exceed $5 million dollars. Cost range $25,000 and $100,000. A firm-fixed pricecontract is anticipated to be awarded. Requests for Proposals (RFP) 613-42-97 is scheduled to be released on or about May 7, 1997 with a response date of May 28, 1997. This is a commercial service procurement done under Federal Acquisition Regulation (FAR) Part 12, Acquisition of Commercial Items. Potential offerors are required to submit WRITTEN requests for a copy of the solicitation/RFP to the Contracting Officer. Please provide a complete mailing address, name and telephone number of the point of contact for the organization. Requests shall reference the solicitation/RFP number. See Note(s): 1. (0108)

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