IHS, Alaska Area Native Health Service, Area Office of Acquisition Management, 4141 Ambassador Drive, Anchorage, Alaska 99508-5928

R -- MEDICAL TRANSCRIPTION SERVICES DUE 042997 POC Vicky Hawkinson, Contract Specialist, (907) 729-2971 E-MAIL: Vicky Hawkinson, Contract Specialist, vhawkins@akanmc.alaska.ihs.gov. This CBD announcement constitutes a Sources Sought Synopsis. The Alaska Native Medical Center (ANMC) has a requirement for providing an "Office Supplies, Next Day Delivery" service similar to that provided through Federal Supply Schedule 75 III A. The ANMC requirement is for next day delivery to all ANMC customers requiring essential office products at the office and medical center work site. The scope of the demand for this service is difficult to estimate, however, we anticipate that the potential is extremely high given the size of the facility. Quality customer service is of particular importance. For these reasons, in order to insure sufficient capability to fill the high volume of orders which will occur, and in order to benefit from highly competitive nature of this industry, both in pricing and servicing, ANMC intends to award one (1) contract that includes supplies and delivery service. The Contractor shall be required to: 1) Provide the necessary staff and supplies to manage and deliver a wide range of office products, as listed in the above mentioned Federal Supply Schedule; 2) Deliver to a customer's desktop by the next business day at the ANMC and Primary Care Center located at 4141 Diplomacy Dr., Anchorage, Alaska; 3) Accept orders 24 hours a day, seven (7) days a week. Accept order on-line or via fax or telephone. Walk-in service shall also be available on an as required basis; 4) Accept payment by the U.S. Government credit card, or other method(s) specified elsewhere in the agreement; 5) Permit ANMC to use a Blanket Purchase Agreement to allow ordering by account and provide customized billing; 6) Provide and distribute a catalog to all ANMC customers which includes all products covered by the contract. This catalog will be made available electronically through a system similar to "The TimeSaver System"; 7) Provide a return goods policy equal to or better than the program available to commercial customers; 9) Provide on a routine basis (at least monthly) various management reports that reflect performance and customer service indicators, sales by product and customer. ANMC specific reports shall also be provided on an as required basis. The Contractor must have the capability to maintain activity address files and provide reports covering usage at the individual activity level, as well as cumulative reports for the entire organization; and 9) The Contractor is encouraged to monitor the market, be aggressive in improving their pipeline of distribution, and offer price breaks to ordering departments under the Voluntary Discount Increases concept. This acquisition is being considered as a set-aside for American Indian/Alaska Native owned firms under the authority of the Buy Indian Act (P.L. 61-316). American Indian/Alaska Native owned firms with an interest in submitting an offer for this project should respond by April 29, 1997, with the following information: a description of your organization's qualifications; a summary of recent projects with dollar value and the name and phone number of the owners representative with whom you worked; brochures, catalogs, descriptive literature. The set-aside decision will be based on responses to this sources sought notice and other information available to the Contracting Officer. (0113)

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