VA Medical Center, 1011 Honor Heights Drive, Muskogee, OK 74401

99 -- VALET PARKING (PART I) SOL 623-25-97 DUE 051397 POC Martin J. Traxler Part I of II. This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in Subpart 12.6, as supplemented with additional information in this notice. This is a Request For Quotation (RFQ). Responses are due on or before May 13, 1997, 4:30 local time at the VA Medical Center, ATTN: Contracting Officer (90C), 1011 Honor Heights Drive, Muskogee, OK 74401. PROVIDE valet parking, in a designated area, for a percentage of approximately 200 outpatient visits per day. Clinic hours are 8:00am-4:30pm, Monday through Friday excluding ten (10) federal holidays. Contract period is from date of award through September 30, 1997. Please offer a quote per attendant/per hour $__ __ x 1,920 hours = $__ ___ Total Price REQUIREMENTS: The contractor will park all vehicles reporting to the valet operations. The contractor will operate from a VA provided, non-conditioned booth located near the main entrance. The contractor will greet every vehicle dropping off or picking up patients and their families and offer valet parking. All contract attendants will be polite and respectful to all customers. Upon return, parking patrons will have car delivered to front entrance by attendants. The VA will provide a two-way radio for communication with VA police. The contractor will be responsible for all charges associated with communication with their office. The contractor is responsible for parking control and monitoring in the designated parking area, responding to alerts or emergencies by providing assistance to injured or stranded persons in emergency situation and by notifying the VA Police. After normal operating hours, the contractor will turn over keys of any vehicles still on premises to the VA Police. Owners of these vehicles will pick up their keys at the VA Police office. The contractor will furnish a 3-part claim check, cones, or any other miscellaneous items necessary to facilitate valet parking. The contractor will provide uniforms to all personnel. Uniforms will include identification of the company and employee. Uniforms must be worn at all times. All uniform styles must be approved by the Contracting Officer's Technical Representative prior to implementation. The contractor will provide adequate on-site supervision at all times to handle customer concerns and parking incidents. The supervisor must be a working supervisor. STAFFING: Starting staffing levels will be agreed upon during a post-award conference. The contractor will utilize the appropriate level of staffing to ensure efficient operation. Efficient operation is defined as: No vehicle waits more than five minutes to be parked or returned, 95% of the time. The COTR will audit the turn around time. Vehicles will be stopped and the driver will be asked for PATIENT IDENTIFICATION. Valet parking will also be offered to visitors. The visitor will be asked the patient's name. The contractor will notify the VA Police of handicapped or injured patients requiringassistance. Driver's keys will be secured. This service is for PATIENTS AND THEIR VISITORS ONLY. NO EMPLOYEES will be authorized to utilize this service. CUSTOMER SERVICE: All parking attendants will be trained in demonstrating courtesy, kindness, and caring. A NO TIPPING sign will be furnished and displayed by the contractor. No tipping will be strictly enforced. TRAINING/LICENSES/LIABILITY: The VA will provide orientation and training on VA policies and procedures. This training will be scheduled at the post-award conference. The contractor is required to have security and background checks on all employees working under this contract. ALL ATTENDANTS MUST HAVE A VALID STATE OF OKLAHOMA DRIVER'S LICENSE and be U.S. citizens. Contractor must have liability insurance as required by the state to operate a valet service. Proof of insurance must be submitted with the bid. CLAIMS AND DAMAGES: Any claims of damage or missing/stolen property involving a customer's vehicle will be the responsibility of the contractor. (0121)

Loren Data Corp. http://www.ld.com (SYN# 0276 19970505\99-0001.SOL)