DLA Administrative Support Center (DASC), Office of Contracting (DASC-CP), 8725 John J. Kingman Rd., Suite 0119, Ft. Belvoir, VA 22060-6220

R -- COUNSELLING REGARDING CHILD/ELDER CARE, FAMILY, PERSONAL ISSUE RESOURCES & REFERRALS. SOL SP4700-97-R-0027 DUE 081197 POC Ms. D. Baker (703) 767-1184, Contract Specialist/Mrs. C. Leon (703) 767-1167, Contracting Officer R-(i) This is a combined synopsis/solicitation for commercial item prepared in accordance with FAR 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested & a written solicitation will not be issued. (ii) The solicitation number is SP4700-97-R-0027. (iii) The solicitation Document & incorporated provisions & clauses are those in effect through FAC 90-38. (iv) the standard industrial classification code is 8999 & the small business size standard is 5 millions of dollars. (v) The Defense Logistics Agency intends to negotiate a sole source contract with Dependent Care Connection for the acquisition of up to 60 months. (vi) *(See SOW below). (vii) The proposal shall be received on or before 3PM EST, on 11 Aug 97,in room 1145, at the address in #7 above. (viii) The provision at 52.212-1, Instructions to Offerors -- Commercial, applies to this Acquisition. (ix) 52.212-2 is hereby incorporated; evaluation factors are best value, including price, & delivery schedule. (x) Offerors will include a completed copy of the provision at 52.212-3, Offeror Representations & Certifications -- Commercial Items, with its offer. (xi) The clause at 52.212-4, Contract Terms & Conditions -- Commercial Items, applies to this acquisition. (xii) The clause at 52.212-5, Contract Terms & Conditions Required to Implement Statutes or Executive Orders 0rders -- Commercial Items, applies to this acquisition. (xvi) The proposal shall be received on or before 3PM EST, on 11 Aug 97,in room 1145, at the address in #7 above. (xvii) For information regarding this acquisition, or for a full text of the SOW contact Ms. D. Baker (703) 767-1184. *(vi)SOW: SCOPE: Contractor shall provide comprehensive child care, family, personal issue resource, and referral service, as defined below, to participating D.A./DCMC components within CONUS. At present DCMDI components will not be included. However, potential exists to expand contract to cover other organizations and/or Agencies. Specific Requirements: At a minimum, contractor shall perform and/or arrange for provision of services, support through telephone counselors, resource materials, and 4 onsite seminars per DCMC District per year to address wide range of personal and family related issues. They shall include but not be limited to: (i) Parenting/Education (childbirth, adoption, child care, toddler/preschool, elementary/school-age, preteen/teen, post high school, special parenting situations, i.e. dealing with disabled children, child abuse and neglect issues, divorce/separation, step families, grandparents as parents.); (ii) Elder care and Disability (caring for adults with disabilities, recognizing when older relative needs help, older relatives plan retirement, caring for older relatives, long distance care giving, housing options for elderly.); (iii) Self-Care (managing family stress, conflict resolution, communications between couples, spouse abuse, balancing work and family, empty nest syndrome, relocating family, working nontraditional hours, adult education, planning retirement, financial management.); (iv) The contractor shall: Provide employees customized referrals to best sources for self and dependent care, local services, support groups. Review options, verify all referral data, confirm openings & provide information on available discounts, priority enrollment, appropriate regulatory, legal, tax, payroll information. Provide information to beneficiaries, eligible personnel for care within military treatment facility, on CHAMPUS/TRICARE including information on benefits and access to services. Become knowledgeable with TRICARE Regions. Provide employees with practical advice/options from developmental & community experts. This counseling service shall be available 24 hours a day, 7 days per week at not cost to employees through toll-free 800 telephone number. Provide Internet access for checklists, guidebooks, kits, videos & other relevant materials to assist employees in managing personal & family related issues. The contractor shall work with contracting officer representative (COR) in establishing resource room within DCMC to display these materials available to employees through resource & referral service. Provide up-to-date regulatory, insurance & financial information by state. Information shall be highly localized & targeted to local community employee resides/works in. Provide 4 lunchtime seminars per DCMC District per year on wide variety of personal & family issues. These shall be available on-site, at no cost to employees, on nationwide basis. They shall present customized information incorporating referrals, regulations, or other relevant data. Shall ensure quality of speakers, seminar content & handouts through feedback from employees as well as occasional, onsite evaluation by D.A. and contractor management. Shall ensure accessibility of services to employees with disabilities. For hearing impaired will provide a TTY number for support & interpreter or other assisting services for on-site seminars. Visually impaired shall be provided materials in Braille and/or on cassette. Shall ensure coordination of its services & information provided employees with appropriate D.A. benefit/or support programs. Shall provide comprehensive, nationwide marketing program for orienting employees to family & personal issues, resource & referral service, how to use it, hours, locations, & phone numbers. Marketing plan shall include regular advertising program offerings to ensure employee awareness of services. This shall be done through seminars, videotapes, posters, newsletters, brochures, Etc. designed by contractor with COR/COTR approval. Shall design, develop & submit or COR/COTR approval, program announcement literature, which shall provide information that will facilitate effective use of program services. Initial & modified literature addressing topical issues for lunchtime seminars shall be approved by COR/COTR prior to distribution. Shall provide COR/COTR with monthly reports giving statistical & narrative information on employee usage of & satisfaction with contractor information/services. Shall conduct on-site, annual review with COR/COTR (location determined by COR) to discuss current year's performance & plan following year's services. Contractor shall meet the following criteria for evaluation and reporting on services rendered: Monthly reports shall include data on problems confronted & how these were resolved. Contractor shall investigate, record & report on each service complaint. Report shall include date of complaint, source, nature, & remedial actions. Comments/corrective actions contractor suggests shall meet COR's approval. Contractor shall submit a written summary within 10 workdays of initial contact regarding problem or complaint. Contractor shall develop lunchtime seminar evaluation questionnaire to obtain participant feedback. A draft of it shall be provided to COR/COTR 30 days after award of contract, to be approved by the COR/COTR. Once approved & returned by COR/COTR, contractor shall present final copy within 10 days to COR/COTR. Seminar participants shall be provided a copy of questionnaire at conclusion of training for completion. A copy of all completed forms shall be provided to COR upon request. No identifying information shall be placed on these. Contractor will analyze data, report monthly findings. Contractor shall design, develop, implement & present system of total quality control for their services, providing a process of continuous evaluation & improvement, annual program evaluation, & recommendations for program improvement. Contractor shall develop a family & personal issue resource & referral service consumer satisfaction questionnaire 90 days after award of contract, to be approved by COR/COTR. Once approved & returned, the contractor shall present final copy within 15 business days to COR/COTR. Employees must beprovided copy of questionnaire 45 days prior to end of contractor's performance period. COR will be provided an opportunity to review, as needed obtain copies of all completed questionnaires. Contractor shall analyze all data derived & report on resulting findings/recommendations at end of performance period.*****mmmm (0209)

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