Bureau of the Census, Procurement Office, FOB #3, Room 1541, Washington,(Suitland, MD) DC 20233

R -- CALL CENTER SERVICES FOR CENSUS 2000 TELEPHONE QUESTIONNAIRE ASSISTANCE POC CAROL KUKICH -- via e-mail: Carol Kukich@ccmail.census.gov E-MAIL: Click her to contact the contract specialist via e-mail, Carol Kukich@ccmail.census.gov. The U.S. Bureau of the Census (BOC) is seeking a total solution for the BOC's Telephone Questionnaire Assistance (TQA) operation. The vendor, in coordination with the BOC staff, will provide a fully integrated nationwide network of call centers capable of supporting high-volume, limited-duration inbound TQA calls for the general public as well as outbound follow-up calls to residential telephone numbers furnished by the BOC. The acquisition will encompass, at a minimum, the following call center services: Developing and implementing a system design; combining computer-aided and live-operator services that include support in English, Spanish, and other languages to be determined; routing calls in a timely and efficient manner, across multiple networks if necessary; providing generalized and census-specific training; responding with accurate and consistent information to all callers; capturing the types of calls received; capturing data from respondent interviews; preparing data files and reports, as well as performing data storage and transmission -- each with data confidentiality safeguards; reporting management information system (MIS) CArresults on a real-time basis; and establishing a centralized referral system to resolve questions and communicate answers. THIS COMPETITIVE PROCUREMENT WILL BE CONDUCTED USING A NEW STREAMLINED ACQUISITION PROCESS DESCRIBED IN A DOCUMENT ENTITLED "DEPARTMENT OF COMMERCE ACQUISITION PROCESS CASE FOR CHANGE" WHICH IS LOCATED ON THE WORLD WIDE WEB AT (http://www.conops.doc.gov/#REFERENCE). The intent of this new process is to provide an improved acquisition environment which will benefit both the vendor community and the Government. AS PART OF THIS PROCESS, A TQA PROJECT AGREEMENT (PA) WITH ACCOMPANYING ATTACHMENTS, WILL BE MADE AVAILABLE ON THE INTERNET AT (http://www.census.gov/procur/www/tqa.html) on or about September 16, 1997. SMALL, WOMAN-OWNED, MINORITY-OWNED, AND SMALL, DISADVANTAGED BUSINESSES ARE ENCOURAGED TO RESPOND TO THE PA, WHEN PUBLISHED. Questions may beentertained via e-mail from (Carol Kukich@ccmail.census.gov). (0234)

Loren Data Corp. http://www.ld.com (SYN# 0103 19970826\R-0005.SOL)