GSA, Public Buildings Service (7PAP), Acquisition Executive, 819 Taylor St, Rm 11A13, Ft Worth, TX 76102

D -- NT WORKSTATION AND NT SERVER TECHNICAL SUPPORT SERVICES FOR PBS REGION 7 SOL GS-07P-97-HHM-0507 DUE 092597 POC Jane Scroggins (817) 978-7092 E-MAIL: Click here to contact the Contracting Officer via e-mail., jane.scroggins@gsa.gov. NT Workstation and NT Server Technical Support Services for PBS Reg. 7. SOL GS-07P-97-HHM-0507 due 092597, POC Jane Scroggins, 817 978-7092, Contracting Officer, SIC Code 7379, NT Workstation/Server Technical Support Services for PBS Region 7, Information Systems Branch (7PAK), 819 Taylor Street, Fort Worth, TX. Contractor will provide NT Workstation and NT Server Technical Support Services for the General Services Administration (GSA), Public Buildings Service (PBS), Region 7, Information Systems Branch, for approximately a one (1) year period (date of award thru 9/30/98) with 3 one (1) year options. The object of the task is to provide Windows NT technical support, software training and customer relations services to the Information Systems Branch user-base. The Information Systems Branch provides LAN administration and technical support with the GSA PBS for Region 7. Expanding LAN support service requirements and ongoing upgrade initiatives have led to the need for additional technical support services to provide hardware and software trouble shooting, training, conversion from NT 3.51 Workstation to NT 4.0 in the Regional Office Building and conversion from existing Novell Netware in the field to NT 4.0 Server and Workstation. The Contractor, along with the Information Systems Branch, will provide on-site and telephone support to 600 users in a five-state area. The contractor will also be responsible for providing office automation training based on the requirements of the various offices supported. Work will primarily be performed in GSA offices located in Fort Worth, Dallas, Austin, San Antonio, El Paso and Houston, TX;, New Orleans and Shreveport, LA; Little Rock, AR; and Albuquerque, NM. The Contractor will respond to requests for system problem resolutions from customer organizations. Said resolutions will be accomplished during normal, and/or, on an exception basis, extended business hours at the stated locations. The Contractor will provide on-site training as required to Region 7 PBS employees and have sufficient familiarization with classroom training techniques and procedures to provide software training in a formal classroom environment. The Contractor will be required to provide expertise and perform the following technical support functions based on requests from the Information Systems Branch customers: Resolve trouble calls and when necessary initiate and coordinate the resolution of hardware and/or software vendor trouble calls; Monitor systems for hardware/software problems; Assist user and other support personnel in diagnosis of system crashes and recovery from them; Provide technical advise for software applications, to include one-on-one desk side assistance; Install new or modified software and configure as appropriate; Install printers, including configuration and queues; establish and maintain system security, including assignment and periodic changes of passwords and user Ids; Perform system maintenance to include full system backup and file restorations; Assist with new system and peripheral equipment set-up, to include cabling and installation of software; Develop and implement customer relations program for Region 7 PBS Information Systems Branch. Program includes but is not limited to the development and distribution of a monthly newsletter, development and maintenance of a Region 7 Information Systems Branch Intranet Webb Site, and follow up site visits. Specific deliverable requirements will be defined in work orders but may include documentation; source code; program listings; analysis reports; problem resolution reports; trip reports; prototype results and findings; recommendation reports; LAN administration reports; office automation reports and recommendations; application, system, communications and hardware fine tuning analysis documents. This is a Small Business Set-Aside. This service is considered a commercial item and is being procured using informal Source Selection procedures which will result in a firm fixed-price award to the offeror which provides the "best value"to the Government, with technical ability being more important than price. Technical proposals shall be required of all offerors. The following factors are listed in descending order of importance: 1) Experience and Past Performance and 2) Qualifications of Key Personnel. Evaluation of award will be based upon technical proposal and price. Solicitation issue date is on or about September 10, 1997. All interested parties should submit a written request for Solicitation No. GS-07P-97-HHM-0507, to General Services Administration, PBS Acquisition Executive, Attn: Jane Scroggins (7PAP), 819 Taylor Street, Rm 11A13, Fort Worth, TX 76102-6105. Proposal due date is on or about September 25, 1997. (0251)

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