DLA Administrative Support Center (DASC), Office of Contracting (DASC-CP), 8725 John J. Kingman Rd., Suite 0119, Ft. Belvoir, VA 22060-6220

R -- 1-800 LINE INFORMATION/REFERRAL SERVICE REGARDING CHILD, ELDER, FAMILY & PERSONAL ISSUES. SOL SP4700-97-R-0032 DUE 091197 POC Ms. D. Baker, Contract Specialist/Ms. Carol R. Leon, Contracting Officer/FAX (703) 767-1183 R -- (i) Paragraph C.2.1. of the Scope in the Statement of Work (SOW) is corrected from "...15,00 military and civilian personnel..." to "...15,000 military and civilian personnel..." (ii) This will be a firm fixed price contract. (iii) The due date of proposals is unchanged. (iv) No further questions will be accepted after the date of this amendment. (v) Paragraph C.3.1., Customized referrals, is hereby renumberred to C.3.1.1. (vi) Paragraph C.5., Deliverables second items is hereby shortened to read "Marketing/Promotional materials." Quantity for this item is changed to "market up to 15,000 as appropriate." Delivery date for the development remains 30 calendar days after contract award. (vii) The folowing is added to the SOW as replacement page for pages 8 and 9 -- Paragraph C.6. Evaluation Criteria: The Government will award the contract to the Offeror whose offer represents the best value to the Government on the basis of the merits of the offer, past related experience, and the offeror's capability. The proposal will be evaluated according to the following criteria, qualification of personnel, experience and past performance, sample of deliverables, and price. A. Technical Criteria 1. Personnel Qualifications- Offeror must demonstrate personnel qualifications: a. Administration/Program Manager (key personnel): The contractor shall include a resume for key project manager assigned to perform management functions under this contract. The resumes shall include a detailed explanation of education, experience, training, and recent projects. Experience must show responsibility for supervision of counselors in a program directly for government personnel. b. Contractor must demonstrate qualified counselors: Counselors shall have completed formal education to the level of at least a Bachelor's Degree, augmented by a minimum of one year's experience in the field of child care; early childhood and elementary education; school age programs; special education; elder care, gerontology; nursing; rehabilitativetherapy; social work; or human services and counseling. c. Ability to provide a timely response to DLA requests for information and assistance as evidenced by written customer service standards and staff performance expectations. 2. Experience and Past Performance: a. Offeror must demonstrate, through examples of past contract efforts (awarded within the preceding three (3) years); in-depth knowledge and experience with at least three (3) organizations of comparable size, mission and geographic distribution. Include the name, address, telephone number, and facsimile (FAX) number of contact person. b. The contractor shall provide specific examples of successful marketing efforts designed to increase customer use of services offered. c. Demonstrates ability to provide information and assistance specific to various geographic locations including knowledge of local or State laws and regulations pertinent to the topical area's cited in section C.3. SOW. 3.Samples of Deliverables: The offeror shall submit no more than two samples each of the following: a. Copies of actual information kits, guidebooks, checklists, seminar handouts and other relevant materials which are currently available and will be provided to DCMC personnel. b. Samples of Executive Summary, Annual Reports, and Trend Analysis of the type which would be submitted to DCMC official to identify issues of particular concern, including usage rate and recommend strategies for enhancing its use, and recommends strategies for better tailoring the services to DCMC employee's needs. c. Samples of a marketing plan and types of materials to be used to orient employees to the resource and referral services. B. Price. Technical Factors #1 Personnel Qualifications and #2 Experience and Past Performance weigh equally; #3 Samples of Deliverables weighs less than either #1 and #2. Total Technical factors weigh more than Price. However, as proposals become more technically equal, price becomes more important. The following are provided: Q: Section C.5. -- Deliverables, (2) Marketing/promotional materials (15,000) copies addressed to each employee to be ready 30 calendar days after delivery by US Postal Service, who pays postage? If combination of inter-office mail and US Postal Service, what percent by each and how will DLA identify? A: Please refer to paragraph C.3.8. of the SOW. Q: Can you expand upon C.3.3. which says, "The contractor shall provide access to vendor's information and resources via the Internet." A: Please refer to the SOW. Q: If there have been other vendors who have asked questions, could I get copies of those questions and answers? A: All questions and answers are provided to all interested parties via an automated amendent to the solicitation. Q: Please specify the data the Government will provide to the winning contractor after contract award, for example, publications on parenting/education and Eldercare, and electronic data such as referral data and DLA benefit programs. A: Please refer to the SOW. Q: Will the Government provide the 1-800 numbercarrier, such as the FTS-2000 or FTS 2001 VAN systems? A: Please refer to paragraph C.2. of the SOW. Q: Is the travel required in this project for the eight (8) seminars only, or will there by other travel requirements. A: Please refer to paragraphs C.3.5. and C.3.9. of the SOW. Q: Does the Government anticipate the contractor to provide the Live Telephone Counselors services for 24 hours a day, or during business hours (e.g. 8:00 AM to 8:00 PM eastern time) and an Automated Response system during off-business hours? A: Please refer to paragraph C.2. of the SOW. Q: Please spell out and clarify DCMDI. A: Please refer to paragraph C.l. of the SOW. Q: Please explain why DLA employees need to know the referral's legal, tax and payroll information, and how the contractor is to obtain this information. A Please refer to paragraph C.3.1. of the SOW. Q: Please explain with what the contractor is to be familiar in regards to the Tricare Regions? A: Please refer to paragraph C.3. of the SOW. Q: Please explain what thecontractor must do for inventory and distribution of the information materials: for example, development, reproduction and/or searching/collecting the materials from Government Agencies and private sector organizations. A: Please refer to paragraph C.3.3.of the SOW. *****mmmm (0251)

Loren Data Corp. http://www.ld.com (SYN# 0093 19970910\R-0017.SOL)