U.S. Department of Energy, Oakland Operations Office, 1301 Clay Street, Room 700N, Oakland, CA 94612-5208

L -- NOVELL INTRANETWARE NETWORK OPERATING SYSTEM MAINTENANCE SUPPORT SOL DE-AF03-97SF21467 DUE 091897 POC Donna Lloyd, Contract Specialist, (510) 637-3525, Fax (510) 637-2004 E-MAIL: Click here to contact Contract Specialist via e-mail., donna.lloyd@aok.doe.gov. (i) This a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. (ii) Solicitation No. DE-AF03-97SF21467. Request for proposal (iii) This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 90-45. (iv) This is a full and open procurement under SIC 7378, Computer Maintenance and Repair. (vi) Description: Maintenance support for the Novell IntranetWare Operating System (NOS). The elements of support include the following: -24 hour / 7 day online access to highly technical information via CD -ROM and Worldwide Web -- Proactive account administration -- Software release planning to insure proper installation and use of new enhancement and changes in software which may affect the customer -- 24 hour / 7 day availability for telephone assistance support for software failure problems and technical questions -- On-site support option available when Response Center (telephone assistance) cannot resolve issue -- Proactive software patch for NOS upgrades -- Minimized response time for emergency assistance requests -- Must be Novell certified -- A Statement of Work follows: Several network servers which provide computer support to this office. These servers are running under the Novell IntranetWare Network Operating System (NOS). It is essential that the operating systems on these servers be maintained and repaired to insure the minimum amount of down time. To support the proper functioning for this NOS, there is a need for consultative technical support to resolve problems as they occur. The requirement of this maintenance support contract are as follows: 1. All equipment is in the Department of Energy, Oakland Operations Office's Communications center, locatedat 1301 Clay Street, Oakland, California 94612-5208 (North Tower, 8th Floor). 2. Contractor will have to be a U.S. Citizen with a valid ID. 3. Contractor will provide all parts, material, test equipment, and labor to accomplish satisfactory and timely performance of services. 4. Contractor will maintain a highly qualified and experienced staff in sufficient size to meet the response time and repair requirements of this contract. This staff is to be located within 100 miles of DOE site. 5. Contractor will ensure, at no additional charge, that service engineers work to completion or to a mutually agreed schedule once work has been started. 6. Contractor will insure that service engineers have immediate access to software and application engineers trained in the appropriate operating systems, languages, or networking software to identify complex problems quickly. 7. Contractor must specify acceptable minimum response time for mission critical server outages. 8. Contractor will provide a problem resolution escalation plan. At a minimum this plan will address the following: a. A description of procedures and time frames that will apply whenever on site service engineers cannot isolate a problem. b. A description of procedures and time frames that will apply whenever the contractor's most technically expert personnel cannot isolate a problem. c. A description of diagnostic techniques used to test components of the computer system, both collectively and individually; remote dial-up support or other techniques used to shorten the time required to identify and isolate complex problems. 9. Contractor will be responsible for providing and keeping up-to-date all necessary diagnostic software, manuals, documentation or other aids used to perform preventive and remedial maintenance, system audits, reliability testing, or problem definition. 10. Contractor will insure that any firmware upgrades are installed within six months of the OEM release date. Such upgrades or other engineering changes will be installed atno additional cost to the government. 11. Contractor will maintain a complete and accurate log of service performed and furnished a monthly summary of activity showing each device's manufacturer, model number, serial number, problem encountered, parts replaced and/or repair performed. 12. DOE/OAK will provide access to such areas as needed and as much space as possible to perform maintenance. 13. Contract will assign support consultant. 14. Contractor will provide periodic technical reviews of system effectiveness and software release planning. 15. Contractor will provide 24 hour telephone assistance. Such assistance is necessary whenever a software problem brings systems to a halt, during installation of software upgrades, and a source of information to resolve user questions concerning software function. (viii) Solicitation provision at FAR 52.212-1, Instructions to Offerors Commercial Items (OCT 1995) is hereby incorporated by reference. (ix) The Government will award a contract resulting from thissolicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous, representing the best value to the Government. Price and other factors shall be used to evaluate offers: (1) Technical capability of the offer to meet the Government requirement, and (2) Price. Factors are listed in their relative order of importance. (x) Offerors are reminded to include a completed copy of the provision at 52.213-3, Offeror Representations and Certifications Commercial Items, with their offer. (xi) Clause 52.212-4, Contract Terms and Conditions Commercial Items (AUG 1996), is hereby incorporated by reference. (xii) Clause 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Commercial Items (AUG 1996), is hereby incorporated by reference. The following paragraphs apply to this solicitation and any resultant contract (b) (2) 52.203-10, (b) (3) 52.219-8, (b) (6) 52.222-26. (xiii) Additional Contract Terms and Conditions applicable to this procurement are: (I) N/A (ii) Type of Contract: Firm Fixed Price. (iii) Period of Performance: October 1, 1997 through September 30, 1998. (xiv) The Defense Priorities and Allocations Systems (DPAS) assigned rating for this procurement is unrated. (xv) N/A (xvi) Signed and dated offers must be submitted to Donna Lloyd, Contract Specialist, Department of Energy Oakland Operations Office, 1301 Clay Street, Room 700N, Oakland, CA 94612-5208 on or before 4:30 p.m. (PST), September 18, 1997. (xvii) Contact Donna Lloyd at 510/637-3525 or FAX 510/637-2004. (0252)

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