Defense Supply Service-Washington, 5200 Army Pentagon, Rm. 1D245, Washington, DC 20310-5200

70 -- MICROSOFT PREMIER SUPPORT SOL DASW01-97-Q-0811 DUE 092297 POC Bill Hamilton; (703)-693-2140 The Defense Supply Service -- Washington (DSSW) on behalf of the Office of the Secretary of Defense/ Program Analysis & Evaluation (OSD/PA&E) is soliciting quotations from Microsoft resellers of Microsoft Premier Support. Interest bidders shall provide quotes for the following: CLIN DESCRIPTION 0001 Microsoft Premier Support (Annual License); Support includes the following services: 150 "incidents" of technical support per year, One Hour response for priority requests, Four hour response for routine requests, Technical Account Manager to provide technical support and account management, Assignment of a technical support team, One initial orientation and planning conference for system administrators, Development of a customer organization profile and support plan, four hours of project technical consulting per month. Interested vendors are requested to fax quotations to Bill Hamilton (FAX: 703-693-5713) by 22 SEP 97. Please references DASW01-97-Q-0811. (0256)

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