General Services Administration, FTS, Office of Information Security, Acquisitions (TIB), 7th & D Streets, SW, Room 5060, Washington, DC 20407

70 -- SOFTWARE SUPPORT AND MAINTENANCE SOL TIB-A98002 DUE 110797 POC POC Jon D. Faye, Contracting Officer, (202) 708-6099 E-MAIL: Office of Information Security, jon.faye@gsa.gov. The General Services Administration (GSA), Federal Technology Service, Office of Information Security intends to procure commercially available software maintenance and annual support from the Netscan Technology Corporation of Merrifield, Virginia. These technical support services are required by GSA on a firm fixed price basis for month-to-month services, billed at end-of-month after services are provided, not to exceed one year, and cancelable with 30-days prior written notice without penalty. This is a combined synopsis and solicitation for commercially available services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. The provisions of FAR 52.212-1, Instructions to Offerors -- Commercial Items applies to this acquisition. There are no addenda referred to in this solicitation. This announcement constitutes the only solicitation; offers are being requested and a written solicitation will not be issued. This GSA solicitation, TIB-A98002, constitutes a request for proposal (RFP). This solicitation incorporated provisions and clauses in effect through Federal Acquisition Circular 90-46. This solicitation is being conducted as a small business set-aside. SIC Code 7378 Computer Maintenance and Repair and Business Size Standard $18-million apply. Quote a month-to-month price and price extensions for each item, description, and quantity in your response to this CBD notice. No further solicitation will be issued. No further specifications or hardware software descriptions are available in support of this procurement action. Procurement is for follow-on support for Fiscal year 1998, on a month-to-month basis for the following items: Item #0001, 3XCLASSD:M, K-8 Core for mVAX III. Item #00023XFULL:M, Full function user i f for mVAX III. Item #0003, AMH s w. Item #0004, 4XCLASS:M, K-16 Core for mVAX IV. Item #0005, 4XCLASS:M, K16 Core for mVAX IV. Item #0006, 4XFULL:M, Full function user i f for mVAX IV. Item #0007, AMHSP:M, AMH s w.Item #0008, VCLUSTER:M, Cluster s w. Services for these Netscan Maintenance Requirements generally shall consist of: Overall support is complete technical support for Gescans' systems. This shall include client support via 800 hot line for problem identification and diagnostic services. Troubleshoot. Identification of third party supplied equipment problems, work-arounds, and other related issues. Software updates issued by Gescan for the government-owned installed software, and hardware support for the K-TAP portion of the Gescan system. Hardware support shall consist of: telephone hotline available for a minimum of 8-hours per day. a response time of not to exceed 4 hours during the normal work day. a response within one hour of the beginning of the next work day if the report is submitted after the 8-hour period of support. The hardware support requirement is for over-the-phone diagnosis by Gescan. For hardware components diagnosed as "failed:" no cost replacement components (PC board, complete system, assembly, whichever is the case) shall be shipped to arrive at customer's Coast Guard Island, Alameda, California, site (the service delivery point for all services of the intended contract), prior to noon the following day. E.g., next day Federal Express, Emery or similar expedited carrier shall be required to meet this requirement. If the component replacement does not solve the problem, then Netscan staff shall visit the site, at contractor expense, to repair the problem. Software support shall consist of customer access via telephone to support line during the normal workday for technical assistance related to the Gescan system. Automatic software updates, patches, and upgrades shall be provided by the contractor for all software applications required for Gescan too properly operate. There shall be required for site access cleared persons with a minimum clearance requirement of SECRET GENSER at time of contract award. A DD Firn 254 Contract Security Specification will be issued. Evaluations of proposals shall be conducted in accordance with FAR 52.212-2 Evaluation -- Commercial Items. Offerors shall include a completed copy of the provisions of FAR 52-212-3 Offeror Representations and Certifications -- Commercial Items. Clause 52.212-4 Contract Terms and Conditions -- Commercial Items applies to this solicitation. Clause 52.215-5 Contract Terms and Conditions Required to Implement Statues or Executive Orders -- Commercial Items with the following clauses; 52.219-8 Utilization of Small Business Concerns and Small Disadvantaged Business Concerns (15 U.S.C. 637 (d)(2) and (3), 52.225-3 Buy American Act -- Supplies (41 U.S.C. 10) and 52.239-1 Privacy or Security Safeguards (5 U.S.C. 552a). Commerce Business Daily numbered Note 1 applies. All offers are due by mail or facsimile no later than close of business Friday November 7, 1997. For information regarding this solicitation contact Jon D. Faye at 202-708-6099. Fax # is 202-708-7027. (0304)

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