CDR, HCAA, PACIFIC CONTRACTING, CENTER, ATTN: MCAA-PC, 160 KRUKOWSKI RD BLDG 160, HONOLULU, HI 96859-5000

R -- COMMERCIAL OFF-THE SHELF TELEPHONE BASED HEALTH INFORMATION LINE SOL DADA16-98-T-0043 DUE 120197 POC Contract Specialist Bea K. Cherry (808) 433-7009 (Site Code DADA16) Provide 10 each per month for the Base period -- 15 Dec -- 30 Sep 98, plus 2 option years to extend the term of the contract -- 12 each per month (Opt I -- 01 Oct 98 -- 30 Sep 99) and 12 each per (Opt II -- 01 Oct 99 -- 30 Sep 2000). Contractor shall provide commercial off-the shelf telephone based Health Information Line (Toll-Free Health Information/Advice Line), clinical asessment and decision support with the following features and capabilities: (1) 24-hour 7 day a week continuous service with prompt answering service (2) Toll-Free telephone service from the point of origin to the information center a Country specific toll-free phone numbers for call volume tracking and reporting (3) A wide variety of prerecorded audio health information tapes (updated as needed) a Automated touch-tone telephone keypad access (4) Printed health information materials to support audiotapes for mailout on request (5) Experienced RN staffing for the nurse advice line to provide: (a) Clinical assessments using physician approved and updated protocols/algorithms (b) Categorization of callers and direction of Emergent/Urgent callers to care HCF (c) Documentation and storage of customer encounter records for continuity of care (d) Tele Fax Emergtent/Urgent encounter reports on Prime enrollees to their TS PCM (e) Answeres to questions from audio health information tape listeners (f) Self-care instructions using the self-care handbook in use in the region. (6) Utilize language translators (Japanese, Korean, Tagalog, etc) when needed (7) Generate comprehensive Regional and Catchment Area demographic/utilization reports (a) Caller demographics, Prime, Non-Prime, AD, ADFM, NAD, NADFM, Age, Sex (b) Nurse advice information line calls and clinical assessments used(Total/Top 10) (c) Patient redirection to more appropriate levels of care/visits avoided (d) Prerecorded audiotape health information tape utilization (Total/Top 10) (8) Provide member communication/marketing materials (125,000 households) such as: (a) Operating Information Booklet/Menu (b) Patient handouts and educational posters for MTFs (c) Refrigerator magnet with toll-free number and TSC PCM phone numbers (d) A series of video public service announcements for use on base TV stations. (9) Provde MTF staff education and training to deploy and implement the program (a) MTF staff information/implementation package with on-site training.(10)Provide these services in prioritized order to the following populations: (a) Alaska -70,000 (NLT 1 Jan 98) (b) Guam 15,000 (NLT 1 Feb 98) (c) Japan/Okinawa -79,000 (NLT 1 Nar 98) (d) Korea -- 48,000 (NLT 1 Apr 98) (e) Remote Sites -3,400 (Australia, PI, Singapore, Thailand, China NLT 1 May 98) (f) Total -215,400 (DMIS = Defense Medical Information System). The following are some of the FAR clauses incorporated by reference- 52-212-1 Instructions to Offerors -- Commercial Items, 52.212-3 Offerors Representations and Certifications-Commercial Items, 52.212-4 Contract Terms and Conditions -- Coml Items, 52.215-5 Contract Terms and Conditions Required to Implement Statues or Executive Orders -- Coml Items, 52.232-33 Mandatory Information for Electronic Funds Transfer Payment, and 52.212-2 Evaluation -- Coml Items. Proposal No. is DADA16-98-T-0043 are due at 2:00 PM 01 Dec 98 to the following address: Pacific Contracting Center, bldg 160, Krukowski Rd., Hon, HI 96859. For any additional information regarding this solicitation contact Bea Cherry or fax written requests to (808) 433-7010. All responsible offerors shall fax (0323)

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