Defense Finance and Accounting Service (ICO), Crystal Mall 3, Room 416, 1931 Jefferson Davis Hwy, Arlington, VA 22240-5291

R -- PARALEGAL/CUSTOMER SERVICE TRAINING MANUAL SOL MDA220-98-R-0050 DUE 011698 POC Contracting Officer John Ziu (703) 602-4937 This notice hereby amends synopsis/solicitation MDA220-98-R-0050. The purpose of this amendment to is provide answers to offeror questions, as follows: QUESTION: Does a manual currently exist? ANSWER: A manual such as this does not currently exist. There is, however, a standard operating procedures manual that will be of assistance in the development of the Paralegal/ Customer Service Manual. QUESTION: Are there any policy or procedural documents or statements that should be included in the manual; and, is this information easily accessible? ANSWER: Yes, they are in the standard operating procedures manual discussed above. This and copies of relevant statutes and regulations will be made available after award. In addition, staff of the Garnishment Operations Directorate (DFAS-Cleveland) will be available to answer questions and provide information prior to and during the development of the manual. QUESTION: If policy and procedure information must be assembled by the contractor, does your time frame of80 days incorporate this effort? ANSWER: Yes. QUESTION: Is this manual being produced for one state or nation-wide distribution? ANSWER: The manual is being developed for a single Federal agency, the Defense Finance and Accounting Service for paralegals and customer service representatives that are centralized at our Cleveland Center. Their responsibilities involve applications of Federal laws and those of all the states. The manual should include only summary information about each state's laws, however. QUESTION: If the manual is to be distributed nation-wide, must the manual contain information about each state's laws? ANSWER: Yes, but just a brief summary. See previous response above. QUESTION: Are the time frames firm or will you accept alternatives? ANSWER: The time frames represent the Government's desired time frames; alternatives may be proposed. QUESTION: What paper weight would you like for the pages and dividers? ANSWER: 20 pound white. QUESTION: Should our proposal include the cost for updates or will this be contracted separately? ANSWER: The proposal should not include the cost of updates. QUESTION: If the cost of updates are to be included, how many updates to you anticipate? ANSWER: See previous response. QUESTION: Are the paralegals and customer service representatives all located in Cleveland? ANSWER: Yes. QUESTION: Are the 80 days required to complete the project calendar days or workdays? ANSWER: Calendar days. QUESTION: Is there a required format for the proposal? Are there specific sections that should be included? ANSWER: The format and sections are described in the original synopsis/solicitation. QUESTION: How many copies of the technical and business proposal are required to be delivered? ANSWER: 2 each. QUESTION: Are there more detailed evaluation criteria, other than knowledge and experience in the development of training and reference manuals for professionals" and "price"? ANSWER: No. QUESTION: How many pages are involved in the current manual or materials? Five encyclopedia volumesof information, a 500 page text book, or 100 pages or less? ANSWER: There is no current manual. QUESTION: Is the current manual or material too lengthy and wordy or too brief? ANSWER: There is no current manual. QUESTION: The electronic manual is to be delivered in Word 6. Is there a preferred software for importing graphics and charts into the Word 6 document? ANSWER: The Operations Directorate has NT systems and Microsoft Office; graphics must be compatible. (0012)

Loren Data Corp. http://www.ld.com (SYN# 0070 19980114\R-0006.SOL)