U.S. Postal Service, Headquarters Purchasing, Room 4541, 475 L'Enfant Plaza, SW., Washington, DC 20260-6230

U -- PREQUALIFICATION FOR USPS CUSTOMER RELATIONS PROFESSIONAL DEVELOPMENT PROGRAM DUE 020498 POC Craig D. Partridge, Contracting Officer, (202) 268-4310 E-MAIL: click here to submit a Letter of Interest via e-mail., cpartrid@email.usps.gov. The United States Postal Service (USPS) desires to prequalify contract sources to design and develop a professional skills assessment, development, certification, and training curriculum for its Field Customer Relations organization. The Program will be national in scope and integrated with the CustomerPerfect!sm quality improvement process. The objective is to combine the best of academic theory and real-world applications to develop a state-of-the-art education program that will provide the requisite skill sets and proficiency levels to enable USPS Customer Relations to meet and surpass customer satisfaction and revenue objectives. The Program will consist of the following five components: 1. Skills Profiles to be used as "benchmarks" for establishing proficiency targets and for developing specific training programs to raise proficiency levels, 2. Proficiency Assessment Tools that will enable Area and District Business Customer Relations Managers to assess the proficiency levels of subordinate employees and to identify specific developmental needs, 3. Certification Program, which will be national in scope and tailored to key Customer Relations functions/groups, 4. Measurement and Adjustment Process that will provide both quantitative and qualitative feedback on the success of the Program and a structured process for improvement, and 5. Curriculum Statement of Work for the design, management and administration of a Customer Relations Education Curriculum. The fifth component is an optional requirement that may be awarded to another prequalified contract source pursuant to this procurement action or pursuant to a separate contract action. USPS is encouraging the use of partnering or subcontracting arrangements for the development and delivery of the specific program components and/or project requirements. Interested companies seeking to be prequalified must submit a Letter of Interest to the POC's attention requesting a Prequalification Application Package for USPS Customer Relations Professional Development Program. The name, address (including ZIP+4), and telephone number of the company representative who is designated to receive the application package must be clearly indicated. The application package will provide interested parties with a more detailed overview and requirements definition of the Program, Customer Relations' organizational roles and responsibilities for its Managed Commercial Account Base, the prequalification evaluation factors and scoring method, response submission instructions, and procedures for USPS selection and notification. Prequalification evaluation will focus principally on: 1. Past Performance, including relevance of prior experience (e.g., sales and customer satisfaction training-related programs in comparable business situations), and 2. Performance Capability. It is the intent of the USPS to award this contract using the prequalified sources. Interested parties are hereby advised that all qualified sources may not be placed on the prequalified list if the purchase team determines (a) that a smaller group will provide adequate competition or (b) that some sources are considerably more qualified than others, thereby precluding contract opportunities for the less qualified. Upon completion of the prequalification process, all respondents will be notified of the USPS' decision. Interested parties should submit their Letters of Interest by February 4, 1998 in order to ensure themselves the maximum response time. USPS plans to issue application packages on February 5, 1998. Respondents will be given until February 20, 1998, or two weeks from the date of issue, whichever date is later, to submit their responses. (0027)

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