Loren Data Corp.

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COMMERCE BUSINESS DAILY ISSUE OF MARCH 17,1998 PSA#2053

Social Security Administration, Office of Acquisition and Grants, 1710 Gwynn Oak Avenue, Baltimore, MD 21207

70 -- SOFTWARE APPLICATION DUE 032898 POC Junghie Choi Elky, (410) 965-9483 E-MAIL: Contracting Officer, junghie.elky@ssa.gov. The Social Security Administration (SSA) is seeking sources who can provide a software product for a customer complaint/feedback system and which has the following salient characteristics: (1) easily accessible to frontline employees; (2) promotes prompt and professional resolution of customer concerns; (3) records customer complaints and compliments; (4) addresses each individual complaint; (5) codes and collects data (management information) in a manner which optimizes its use in supporting the Agency's business planning, policy development, and strategic planning. In addition, the software must be: (1) year-2000 compliant; (2) able to interface with the Internet/World Wide Web (browser-based application); and, (3) capable of being embedded into current software-currently, the environment is an IWS/LAN environment running Windows NT. Interested parties must respond with written capability statements to this notice within 15 calendar days from the date of this publication. Only written responses will be accepted. The capability statements must clearly indicate the company's ability to meet the stated requirements. Respondents should refer to "SSA-SSS-98-JCE-01." They should indicate whether they are a small business or other than small business concern. No contract award will be made on the basis of responses received. However, this information will be used in SSA's assessment of technically capable sources. Respondents will not be notified of the results of the evaluation of the source data received. THIS IS NOT A REQUEST FOR PROPOSALS. Requests for copies of a solicitation will not be honored or acknowledged. The Government does not intend to pay for information solicited or received. (0072)

Loren Data Corp. http://www.ld.com (SYN# 0387 19980317\70-0015.SOL)


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