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COMMERCE BUSINESS DAILY ISSUE OF MARCH 17,1998 PSA#2053Social Security Administration, Office of Acquisition and Grants, 1710
Gwynn Oak Avenue, Baltimore, MD 21207 70 -- SOFTWARE APPLICATION DUE 032898 POC Junghie Choi Elky, (410)
965-9483 E-MAIL: Contracting Officer, junghie.elky@ssa.gov. The Social
Security Administration (SSA) is seeking sources who can provide a
software product for a customer complaint/feedback system and which has
the following salient characteristics: (1) easily accessible to
frontline employees; (2) promotes prompt and professional resolution of
customer concerns; (3) records customer complaints and compliments; (4)
addresses each individual complaint; (5) codes and collects data
(management information) in a manner which optimizes its use in
supporting the Agency's business planning, policy development, and
strategic planning. In addition, the software must be: (1) year-2000
compliant; (2) able to interface with the Internet/World Wide Web
(browser-based application); and, (3) capable of being embedded into
current software-currently, the environment is an IWS/LAN environment
running Windows NT. Interested parties must respond with written
capability statements to this notice within 15 calendar days from the
date of this publication. Only written responses will be accepted. The
capability statements must clearly indicate the company's ability to
meet the stated requirements. Respondents should refer to
"SSA-SSS-98-JCE-01." They should indicate whether they are a small
business or other than small business concern. No contract award will
be made on the basis of responses received. However, this information
will be used in SSA's assessment of technically capable sources.
Respondents will not be notified of the results of the evaluation of
the source data received. THIS IS NOT A REQUEST FOR PROPOSALS. Requests
for copies of a solicitation will not be honored or acknowledged. The
Government does not intend to pay for information solicited or
received. (0072) Loren Data Corp. http://www.ld.com (SYN# 0387 19980317\70-0015.SOL)
70 - General Purpose ADP Equipment Software, Supplies and Support Eq. Index Page
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