U.S. Department Of Transportation (RSPA) Office of Contracts and Procurement (DMA-30), 400 7th Street, Room 8321, S.W., Washington, D.C. 20590

D -- LAN AND HELP DESK SUPPORT SERVICES SOL DTRS56-98-R-0003 DUE 051898 POC Keith Maxwell, Contracting Officer, (202) 366-4351 WEB: Click here to download a copy of the RFP, www.rspa.dot.gov/contracts.html. E-MAIL: Click here to contact the Contracting Officer via e-mail, keith.maxwell@rspa.dot.gov. The U.S. Department of Transportation, Research and Special Programs Administration (RSPA) has a requirement for on site LAN and Help Desk Support Services. This procurement is 100% set-aside for SBA Section 8(a) small business. The Contractor shall be responsible for maintaining the RSPA LAN by providing the following services: computer room and telecommunications closets, provide planning, engineering, and technical assistance for the installation and upgrading of new and existing cabling, cable plant devices, file servers, communications servers and software, maintain comprehensive, current LAN design and cabling diagrams, test hardware and software upgrades, write technical instructions and provide training for RSPA LAN users, provide technical expertise to track and resolve data communications problems, troubleshoot and coordinate with communications service providers and brief RSPA staff. The contractor will resolve problems with RSPA software applications, develop and maintain LAN standard operating procedures, maintain back up of all file servers and create and maintain a log to document all file server problems, install hardware and software, configure user application software and customize applications as directed by the Contracting Officer's Technical Representative (COTR). The contractor will be responsible for managing the Information Resource Management User Help Desk, providing all necessary support services and staffing, on a full time basis. Support services will include: maintain the automated service call tracking system, identify hardware problems and coordinate with the RSPA hardware support contractor, provide preventative maintenance of hardware and peripheral equipment, install software patches to solve software bugs, and provide application software training to RSPA IRM users. Contract Period of Performance will be for a base year with options for up to four (4) additional years. This is a Cost Plus Award Fee, Level-Of-Effort type contract. All requests for copies of the solicitation (RFP) shall be in writing. Requests may be submitted by facsimile on (202) 366-7974. Telephone requests will not be honored. The RFP will be available on the Internet at www.rspa.dot.gov/contracts.html. Potential Offerors are encouraged to download the RFP and any amendments thereto from the internet. The RFP will be issued on or after April 17, 1998. The SIC code for this procurement is 7376. (0090)

Loren Data Corp. http://www.ld.com (SYN# 0040 19980402\D-0012.SOL)