US Army, CECOM Acquisition Center, Ft. Monmouth, New Jersey 07703-5008

58 -- VIDEO TELECONFERENCING SYSTEM HW/SW TO SUPPORT REMOTE TRAINING, TACTICAL MISSION EQUIPMENT OPERATIONS AND MAINTENANCE ASSISTANCE AND TROUBLESHOOTING, FAULT CORRECTION, AND COMPONENT REPAIR DUE 051598 POC Point of Contact -- Gail Jablonski, Contract Specialist, 732-532-4351. Kathleen Bannister, Logistics Specialist, 732-532-1575. E-MAIL: Click here to e-mail the POC, banniste@doim6.monmouth.army.mil. The Government is investigating the commercial availability of an integrated hardware/software system to support remote training, tactical mission equipment operations and maintenance assistance and troubleshooting, fault correction and component repair using a Video-Teleconferencing system enhanced with the ability to open, display and transfer files (text, graphics, drawings, video), full-duplex voice and data, whiteboard communications and distant end operator assisted circuit / system testing via on-line telemetry/metrology. The basic concept is to equip Army field maintenance personnel with a small, mobile terminal which is capable of establishing contact with a central maintenance management center using VTC over 16 kbps MSE/TRI-TAC, standard telephone, cellular telephone, satellite, ISDN and/or internet communications means. The link must be expandable to include a VTC conference capability of three or more locations (field user, maintenance manager, and technical expert) with a minimum video and audio capabilities. After coordination of requirements, the maintenance manager exits the conference, leaving the field user and the technical expert to resolve the operational problem through coordination, transfer of information, over-the-link diagnostics, telemetry and metrology. Following fault isolation, the Army field maintainer is guided through the removal and replacement of the failed part (resistor, transistor, diode, fuse, IC, etc.) followed by an over-the-link quality assurance test using on-line telemetry/metrology controlled by the Technical Expert. The US Army Communications-Electronics Command is conducting the survey and may contact potential suppliers for a demonstration of vendor system capabilities and products which are determined as best capable of meeting Telemaintenance requirements. The results of this Market Survey and product demonstrations will determine whether or not the Government will seek to acquire Telemaintenance systems in support of future sustainment operations and the means by which that decision will be pursued. This Market Survey does not imply in any way Governmental intent to contract for the research and development, lease, purchase, or production of any product offered by a vendor in response to this survey. All interested parties are invited to obtain a copy of the performance requirement and concept plan by sending an electronic mail request to Kathleen Bannister at internet address banniste@doim6.monmouth.army.mil NLT 15 May 98. Expectations are to complete this survey NLT 1 June 1998. (0114)

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