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70 -- ADP SUPPORT SERVICES FOR MICROSOFT DEVELOPERS DUE 061098 POC JOANNE TARR, 410-965-9474 WEB: Download Solicitation when/if available, http://www.ssa.gov/oag. E-MAIL: Contracting Officer, SSA/OAG, JOANNE.TARR@ssa.gov. This is a REQUEST FOR INFORMATION: When responding to this announcement, respondents should refer to MSJT698. The Social Security Administration is seeking service providers of Microsoft Support for Developers. This requirement will provide for the proactive and reactive support necessary for the implementation of SSA software into the IWS/LAN infrastructure. Under the National IWS/LAN contract, SSA is provided Microsoft Premier Support, which is a 12-month subscription-based offering which is targeted for the infrastructure needs. This support has been instrumental in the day-to-day meshing of Microsoft products into SSA's client base. In addition, SSA has used Microsoft Consultants, under a five-year contract to provide support which is outside the scope of the Premier Support. Many of the SSA requirements address the ongoing needs of the developer community including specific application development and implementation focused on the SSA environment and mandates a dedicated presence that works with the requestor for the entire year on pro-active development issues. The services required include the following: 1)General Development Consulting- On-line access to a dedicated Application Development Consultant (ADC) with "How To" answers and specific guidance on application and code issues (minimum of 85 hours). This service must be allowed for up to 4 SSA users for access to the ADC, Service Desk, WebResponse for incidents and access to a toll-free dedicated line for incidents (minimum of 25 per year); 2)Architecture Review- Minimum of one review per year which is estimated at 40 hours of support; 3)Annual subscription to Microsoft TechNet and Microsoft Developer Network; 4)Quarterly status reports. The support provided must be at a very high level, providing a dedicated developer, with at least 5-10 years of enterprise development experience, able to work in a proactive fashion to assist the SSA development team. The support must also include direct access to the software development team at Microsoft in order to expedite and assist SSA in the development of its interface applications. The experience of the ADC must also include a consulting background, and specific abilities in the areas of system and application architecture and methodologies, transaction processing, message queuing, and multi-vendor technology knowledge. The emphasis of this support is proactive, with a dedicated escalation process that can place SSA at the top of the queue for problem solving. Additionally, the services provided for these minimum requirements must be able to be customized and made interchangeable to accommodate SSA's ever changing environment. Any responsible firm that feels it has the capability to provide the services, and who meets the requirements as stated herein may respond to this RFI. Respondents should provide details, clearly stating the ability to provide such services and submit technical literature substantiating your firms capability to meet all of the aforementioned requirements. Responses should be submitted to the address cited at the beginning of this notice within 15 calendar of the date of this notice. FAXED RESPONSES SHALL NOT BE PERMITTED. This is not a request for quotations or an announcement of a forthcoming solicitation. Requests for copies of a solicitation in response hereto will not be honored or acknowledged. The Government does not intend to pay for information provided in response to this publication. When responding to this announcement, respondents should refer to MSJT698. (0147)

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