Contracts Department, P. O. Drawer 43019, MCLB, Albany, GA 31704- 3019

R -- SERVICE FOR SURVEY OPERATIONS FOR THE DLA MATERIAL MANAGEMENT CUSTOMER SATISFACTION SURVEY SOL M67004-98-R-0012 DUE 071798 POC Lou Chavers, Contract Specialist, Code 892, (912)439-6741 Contracting Officer, Helen Daughtry, Code 892, (912)439-6741. Services are required to collect data with the Defense Logistics Agency (DLA) Customer Satisfaction Survey and provide databases with documentation. The services involve collecting information from wholesale and retail supply activities of the military services and other federal customers. The survey mailout period is anticipated to begin October 1998. There will be four quarterly mailouts during each year of the performance period of this contract. The contractor shall perform operations services including mailout and data set production to collect survey responses for analysis. Data capture shall be by scanning or key entry using an efficient and effective data collection process that is at least as good as optical mark read. The contractor shall provide clear documentation showing what was done in constructing the databases to allow for final editing and validation of survey databases. Other specific tasks include but are not limited to: preparing a comprehensive management plan for controlling and monitoring progress in accomplishing the tasks and the development of the survey control system and operational support activities for four quarterly mailings of the survey. The anticipated contract will be issued for one year and four option years. The contractor must have prior experience in survey operations. Requests must specify solicitation number, mailing name and address. Request for solicitation must be in writing, Attn: Carol McConnell, Code 890-2 See Numbered Note(s): 1, 25. (0167)

Loren Data Corp. http://www.ld.com (SYN# 0076 19980618\R-0004.SOL)