Defense Supply Service-Washington, 5200 Army Pentagon, Rm. 1D245, Washington, DC 20310-5200

D -- MICROSOFT PREMIER SUPPORT SOL HQ0002-8182-0005 DUE 090398 POC Al Moore, (703)693-2139 E-MAIL: mooralj@hqda.army.mil, mooralj@hqda.army.mil. The Defense Supply Service -- Washington (DSSW) on behalf of the Office of the Secretary of Defense/ Program Analysis & Evaluation (OSD/PA&E) is soliciting quotations from Microsoft resellers of Microsoft Premier Support. Interested bidders shall provide quotes for the following: CLIN DESCRIPTION 0001 Microsoft Premier Support (Annual License); Support includes the following services: 150 "incidents" of technical support per year, One Hour response for priority requests, Four Hour response for routine requests, Technical Account Manager to provide technical support and account management, Assignment of a technical support team, One initial orientation and planning conference for system administrators, Development of a customer organization profile and support plan, four hours of project technical consulting per month. Interested vendors are requested to fax quotations to Al Moore (FAX: 703-693-5713) by 03 SEP 98. Please reference HQ0002-8182-0005. Posted 08/19/98 (W-SN238969). (0231)

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