DLA Administrative Support Center (DASC), Office of Contracting (DASC-CP), 8725 John J. Kingman Rd., Suite 0119, Ft. Belvoir, VA 22060-6220

D -- ASPECT CALL CENTER SUPPORT SOL SP4700-98-Q-0019 DUE 091698 POC Contract Specialist, Constance Fortune (703) 767-1173/ Contracting Officer, Carol Leon (703) 767-1167 E-MAIL: click here to contact the contract specialist, constance_fortune@hq.dla.mil. D- The DLA Administrative Support Center intends to issue a order to Aspect Telecommunications for all necessary labor, equipment and materials required to maintain the Aspect Call Center in support of the Civilian Personnel Management Service Field Advisory Service Division. This Call Center system is crucial to the CPMS Field Advisory Services's mission and must be up and running at all times. This requirement is for the equipment and support services of Aspect Telecommunications. Aspect Telecommunications is the sole provider for this support since all software and hardware currently in use is proprietary code owned, operated and licensed by Aspect Telecommunications. Support for this requirement includes upgrades of software and parts replacement. The services to be performed is to provide technical support in the integration, equipment acquisition, installation, implementation, training and maintenance of the the Aspect Call Center. No award will be made on the basis of any response to this advertisement. All interested parties may respond in writing with information on their product with sufficient technical and cost information to allow for a detailed evaluation to the Contract Specialist, Constance Fortune at the DLA Administrative Support Center, Office of Contracting, ATTN: DASC-CPA, 8725 John J. Kingman Rd., Suite 0119 Ft. Belvoir, VA 22060-6220 within 5 days from the date of publication of this notice. No telephonic responses will be accepted. No additional synopsis will be issued.***** Posted 09/09/98 (W-SN247261). (0252)

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