DLA Administrative Support Center (DASC), Office of Contracting (DASC-CP), 8725 John J. Kingman Rd., Suite 0119, Ft. Belvoir, VA 22060-6220

D -- REMEDIAL AND ON-CALL MAINTENANCE FOR GOVERNMENT OWNED ADPE. SOL SP4700-99-Q-0002 DUE 092598 POC H. Maurice Ford., (703) 767-1175 E-MAIL: click here to contact the contracting officer via, harold_ford@hq.dla.mil. This is a combined synopsis and Request for Quotation for remedial and on-call maintenance for Government-owned Automated Data Processing Equipment (ADPE) which supports a wide variety of technical services offered by the Defense Technical Information Center (DTIC). The resulting award will pertain to the following equipment: CYGNET MODEL 1803-28 EXPANDABLE OPTICAL JUKEBOX CONTAINING TWO ATG/CYGNET MODEL GD-9001S DISK DRIVES AND OVER 50 ATG/CYGNET 12-INCH OPTICAL PLATTERS. A one year maintenance contract is required for seven days a week, twenty-four hours a day. The prices in the contract shall include all parts, transportation, travel and labor for the performance of remedial and on-call maintenance services seven days a week, twenty-four hours a day. The contract cost will also include the physical cleaning of the optical platters contained within the Jukebox on a semi-annual basis (two times during the one year period). This service will be performed on dates and times mutually agreed upon by both the contractor and DTIC. Contractor shall provide on-site maintenance service with a 4-hour response time at a fixed monthly charge, to be shown in the contract. A 4-hour maximum response time will be required in each situation. All equipment covered shall be restored to a fully operational status or replaced with a fully operational,functional substitute within eight(8) hours after notification that the equipment is inoperable. If a machine remains inoperable after eight (8) hours from the initiation of a formal service call, downtime credits may be applied. Contractor shall furnish a malfunction incident report to DTIC upon completion of each maintenance call. There shall be no additional charges for replacement parts except in those instances when the defective parts cannot be removed from the installation and returned to the contractor for security reasons. Only new or used, remanufactured and warranted as new standard parts in effecting repairs shall be used. All parts other than new shall be identified as such and certified by the contractor. Parts swapping between operable and inoperable systems components shall not be used as a procedure for fault isolation. NOTE: If either disk drive requires off-site repair, the Contractor will be required to install an operational replacement drive prior to taking the defective drive out for repair. All maintenance services shall be performed by fully qualified personnel, or trainees under the direct supervision of fully qualified maintenance personnel. The Contracting Officer and/or DTIC may require documentation showing proof that any Contractor maintenance personnel meets these minimum training/experience requirements. PERFORMANCE PERIOD: October 1, 1998 thru September 30, 1999 Posted 09/18/98 (W-SN251912). (0261)

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