U.S. Office Of Personnel Management, 1900 E Street, NW., Room 1342, Washington, DC 20415

T -- DESIGN, PRINT AND DISTRIBUTE INFORMATIONAL MATERIALS SOL OPM-RFP-98-00658DHH POC Denise Haizlip-Harrod, 202-606-4116 WEB: OPM Procurement Web Page, http://www.opm.gov/procure. E-MAIL: Contract Specialist email, dhharrod@opm.gov. T -- The U.S. Office of Personnel Management(OPM) intends to issue an RFP that will lead to the award of a requirements contract with firm-fixed prices to provide open season services for the Federal Employees Health Benefits Program's Open Season for Annuitants. Services of a contractor are required to include the design and printing of guides and envelopes, and the personalization, distribution and processing of materials related to the annual (FEHB) Annuitant Open Season. Using a data base of approximately 1.8 million individuals supplied by the OPM, the Contractor prints, personalizes, and mails letters, notices, guides, and other informational materials to annuitants. Subsequently, annuitants may request health benefits enrollment changes, and/or additional information by using, at a minimum Interactive Voice Response (IVR) technology or other advanced technologies including the World Wide Web. The Contractor must then process these requests. After the initial mailing, the Contractor must mail additional informational packages on a continuing basis, mail notices and enrollment change information to annuitants as well as the 300+ FEHBP plans. The health benefits and address changes that result from processing are recorded on magnetic tapes and sent to OPM. In addition, the Contractor must also be able to send this information through electronic transmissions to a centralized "hub". Regardless of the volume received, the Contractor is required to process all actions with 3 days of receipt and with a high level of accuracy. Throughout these processes, the Contractor is required to integrate a multifaceted operation, involving multiple phases, in order to perform the numerous and complex edit, and validation routines necessary to assure that the actions taken are appropriate. Prior to the start of the Open Season, the contractor shall perform a full scale test to validate its data base retrieval system and its automated processing system, which includes: (a) laser printing messages, letters and FEHBPplan information; (b) personalizing individual letters and notices from a Government provided data base; (c) processing open season requests including enrollment and address changes, requests for additional information, generating new individualized letters with printed error messages and/or other special notices, generating summaries of actions including enrollment changes for annuitants, enrollment changes for former spouses, requests for health benefits plan brochures, enrollment confirmation letters, special handling items and submitting those actions to OPM in an automated fashion; (d) generating a series of test reports and tapes in the format specified by OPM from the processed transactions. The Contractor may be required, at any time during the Open Season period and with little notice, to provide additional programming services, design, print, fold, insert, and mail special notices to a large volume of individuals. The Contractor must grant positive assurance that its electronic data processing systems, can routinely generate the required automated outputs in the volume and immediate turnaround time with the high degree of accuracy required by OPM. SIC Code 2741 is applicable to this procurement. OPM intends to award a Firm Fixed Price Contract for the base year being April 1999, through March 30, 2000, with four 1-year options. Requests for copies of the solicitation should be received, in writing, no later than fifteen days from the date of this listing. Telephone requests will not be honored. However, faxed requests are acceptable. The fax number is 202-606-1464. Only one copy of the RFP will be sent to each requestor. The RFP will be available electronically through OPM's procurement Home page on the World Wide Web. To download the RFP from the Home page, you will need the following: a personal Computer or terminal; a modem; and communications software. The Web address for OPM's procurement home page is: http://www.opm.gov/Procure. If you download the RFP, please send an electronic mail message to dhharrod@opm.gov containing your company's name and address. This will insure that you receive copies of any amendments issued to the RFP. Posted 09/18/98 (W-SN251619). (0261)

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