Defense Threat Reduction Agency/AM, 45045 Aviation Drive, Dulles, VA 20166-7517

D -- CISCO HARDWARE MAINTENANCE SOL DTRA01-98-Q-0015 DUE 111898 POC Shirley Alexander, Contract Specialist, (703) 810-4789, or Dave Miller, Contracting Officer, (703) 810-4796 17. The Defense Threat Reduction Agency (DTRA) has a requirement to provide four types of CISCO Hardware Maintenance for the Agency's CISCO Routers located throughout agency CONUS and OCONUS locations to support the Agency Local Area Network. The locations for the maintenance of the CISCO Routers are at DTRA facilities in Dulles and Chantilly VA; Magna, UT; Rhien Mein AB, Germany; Yokota AB Japan; Moscow, Russia; and Travis AFB, CA. The maintenance shall consist of the following types: SMARTnet 8x5xNext Business Day (NBD), SMARTnet 8x5x4, SMARTnet 24x7x4 and SMARTnet Onsite. The maintenance shall include the required software maintenance, advance replacement of hardware and technical support required for self-maintenance and on-site services. The SMARTnet 8x5xNBD maintenance services shall provide 24x7x365 access to CISCO Technical Assistance Center (TAC) with customer-driven problem prioritization, major software and maintenance releases, updates of product documentation (both compact disc and printedcopies), and next-day delivery (Monday through Saturday) of replacement parts (next business day in Europe). SMARTnet 8x5x4 shall include all features of SMARTnet 8x5xNBD, plus a faster response time for replacement parts. Response time shall be four (4) business-hour response for advanced replacement parts from 9:00 a.m. to 5:00 p.m. local time, Monday through Friday, excluding Cisco-observed holidays. SMARTnet 24x7x4 shall include all features provided with SMARTnet, plus the fastest response time for replacement parts, anytime. Four-hour (4) response time for advance replacement parts twenty-four (24) hours a day, 7 days a week, including Cisco-observed holidays. SMARTnet Onsite 24x7x4 shall provide all services under SMARTnet 24x7x4. Four (4) hour on-site service and parts, 24 hours a day, 365 days a year, including Cisco and locally observed holidays for onsite hardware maintenance. Onsite services shall provide all parts, labor and material required for hardware maintenance. Critical problem escalationand installation of all mandatory engineering and factory change notices shall be provided. The RFQ is being issued as a 100% Small Business Set-Aside in accordance with FAR 19.502-2. The SIC code for this procurement is 7378. Requests for the RFQ must be in writing and must cite the RFQ number. Requests via facsimile machine will be honored and should reference the RFQ number and be sent to Ms. Shirley Alexander, Contract Specialist at (703) 810-4675. See Note 1. Posted 11/05/98 (W-SN268772). (0309)

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