Sacramento Alc/Pkxd, 3237 Peacekeeper Way/Suite 17, Mcclellan Air Force Base Ca 95652-1060

D -- NOVELL LAN SUPPORT SOL F04699-99-Q-0039 DUE 112798 POC For copy, contact the info office indicated., For additional information contact Brocchini.K8d/Pkocc/[916]643-3795 NOVELL NETWORK TECHNICAL SUPPORT FOR MCCLELLAN AFB CLINIC. APPROX 1200 HRS. AWARDEE MUST BE CCR REGISTERED. TECH SUPPORT REQUIREMENTS: 1. BE ABLE TO PROVIDE CALL BACK WITHIN 10 MINS.OF NOTIFICATION (BETWEEN THE HOURS OF 6 AM AND 5 PM PST). 2. PROVIDE ON-SITE ENGINEER RESPONSE TO AN EMERGENCY SYSTEM OUTAGE WITHIN 1 HOUR OF NOTIFICATION DURING THE SAME HOURS. 3. PROVIDE ON-SITE ENGINEER RESPONSE TO AN EMERGENCY SYSTEM OUTAGE WITHIN 1 HOUR BETWEEN THE HOURS OF 5 PM AND 6 AM. 4. HAVE AT LEAST TWO (2) ENGINEERS DEDICATED TO SUPPORTING THIS SITE. 5. ENSURE AT LEAST ONE OF THE SITE ASSIGNED ENGINEERS IS AVAILABLE AFTER HOURS AND WEEKENDS FOR INSTALLATIONS AND/OR UPGRADES THAT WOULD CAUSE DOWNTIME IN EXCESS OF 30 MINS. 6. ACCEPT FULL LIABILITY FOR SYSTEM FAILURES DUE TO HARDWARE/SOFTWARE INSTALLATION OR CONFIGURATION INACCURACIES ON THE PART OF THE ENGINEER. 7. PROVIDE DETAILED ORIENTATION FOR UP TO 10 SUPPORT TECHNICIANS FOR NEW HARDWARE/SOFTWARE INSTALLATIONS OR UPGRADES. 8. OFFER TECHNICAL TRAINING FOR SYSTEMS TECHS FOR INSTALLED SYSTEMS. 9. HAVE AN ENGINEER ON STAFF WHO CAN INSTALL, CONFIGURE AND RESOLVE PROBLEMS WITH MILITARY HEALTH SYSTEMS AND INTEGRATE THESE SYSTEMS WITH THE LAN. 10. HAVE AN ENGINEER ON STAFF WHO IS A CERTIFIED INTERNET PROFESSIONAL. THE ENGINEERS ASSIGNED TO THIS PROJECT MUST POSSESS NOVELL MASTER CNE. CONTACT THE BUYER FOR MORE DETAILS ON THESE REQUIREMENTS. BUYER: D. BROCCHINI FAX 916-643-4157. The approximate issue/response date will be 13 NOV 1998. The anticipated award date will be 07 DEC 1998. Written procedure will be used for this solicitation. No telephone requests. Only written or faxed requests received directly from the requestor are acceptable. All responsible sources solicited may submit a bid, proposal, or quotation which shall be considered. Posted 11/14/98 (I-SN271361). (0318)

Loren Data Corp. http://www.ld.com (SYN# 0020 19981118\D-0005.SOL)