Procurement Branch, Federal Trade Commission, 6th and Pennsylvania Avenue, N.W., Room 702, Washington, DC 20580

R -- CALL CENTER SERVICES SOL 2900-00-99-P-0006 DUE 011599 POC Eric Vogt, (202) 326-2259 E-MAIL: click here to contact the contract specialist via, evogt@ftc.gov. The Federal Trade Commission has a requirement for a Contractor to provide call center services. The Contractor shall provide staff who will answer calls in the FTC Consumer Response Center for the first 90 days of the contract period, with the FTC providing facilities, computer and telephone equipment, furniture, materials and supplies. As the Contractor staff become familar with the FTC program, and the volume of calls increase, the Contractor shall provide an off-site call center within approximately 30 miles of the FTC headquarters building (600 Pennsylvania Avenue, N.W., Washington, D.C.) The Contractor shall provide staff, facilities, computer and telephone equipment, furniture, materials, and supplies for the off-site center. The FTC shall provide the Consumer Information Center database, the computer and telephone network, and the toll free number. It is aniticipated that the base workload will be between 15,000 and 25,000 public calls per month nationwide. The Contractor shall assure that the public shall be able to contact live telephone assistance at the Consumer Response Center from 9:00 a.m. to 8:00 p.m. eastern time, Monday through Friday, 52 weeks a year, except federal holidays. The contract period shall be for one year from the date of award with two one year option periods to extend the term of the contract. Only written and facsimile requests for a solicitation package will be honored. Fax requests to (202) 326-3529, Attn: Eric Vogt. Posted 11/20/98 (W-SN273361). (0324)

Loren Data Corp. http://www.ld.com (SYN# 0081 19981124\R-0006.SOL)