General Services Administration, Federal Technology Service (FTS), Acquisition Services Division (6TS-A), 1500 Bannister Road, Kansas City, MO, 64131

70 -- 6TSA-99-CRG-0033 SOL 6TSA-99-CRG-0033 DUE 122498 POC Sue Cumpton, Contracting Officer, Fax (816) 823-3322, Email xxxx WEB: Visit this URL for the latest information about this, http://eps.arnet.gov/cgi-bin/WebObjects/EPS?ACode=P&;ProjID=6TSA-99-CRG -0033&LocID=211. E-MAIL: Sue Cumpton, xxxx. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulations document (FAR) subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation: proposals are being requested and A WRITTEN SOLICITATION WILL NOT BE ISSUED. Solicitation number 6TSA-99-CRG-0033 is being issued as a request for proposals (RFP). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 97-08 Telephone services for Federal agencies. Telephone services for federal agencies. POC Celeste Gorman, Contracting Officer. Project Manager; Robert Courtade, Telecommunications Manager (307) 261-6441. Concerns having the ability to furnish the following services are requested to give written notification no later than 12/24/98. GSA is seeking potential bidders to provide maintenance with associated support services for NEC 2400 and NEC 2000 PBX systems in a six state region including: Colorado, (10) NEC 2400s (5509 ports) & (1) NEC2000 (112 ports); Montana, (3) NEC 2400s (1568 ports); North Dakota, (no existing systems); South Dakota, (1) NEC 2400 (534 ports); Utah, (1) NEC 2400 (800 ports) and Wyoming, (1) NEC 2400 (331 ports). All locations employ digital (T1) local (Digital Switched Service or Primary Rate Interface) and Federal Telephone Service (Primary Rate Interface) trunking facilities. Station ports include a combination of analog and digital lines, with Dterm II, III, and Series E proprietary equipment. Vendor coordinates with local and FTS carriers for prompt identification and resolution of repair problems. Local warehousing of maintenance spares for critical and high usage components is essential. The proposed mandatory minimum requirements for bidding this project: 1. Performs all maintenance as needed on an "On Call" basis for sites outside of Denver.2. Provides 100 hours per year of overtime for speckle projects and MAC's at no additional charge to GSA. 3. Provides an "On Site" agreement that dedicates a 40 hour per week technician to a site or multiple site environment. The "On Site" technician reports to the designated customer manager for direction on all maintenance and MAC activities via a single toll-free number. Includes all repair and return of components. All MAC activities performed at no additional charge during duty hours (labor only, not including parts) for Denver locations. 4. Reduced the moves, adds and changes hourly labor rates. 5. Includes repair and return of all covered components (including telephone instruments). 6. Includes all necessary hardware, installation, testing, required for system monitoring. 7. Provide a single central location that is staffed 7 X 24 with remote Diagnostics & Alarm Clear capabilities to perform PBX and voice mail alarm monitoring trouble clear and dispatch. 8. Automatic escalation for all service issues from providers national control center. 9. Emergency serviceincluded 7 X 24. Response within 30 minutes (2-4 hour on site response when trouble cannot be cleared remotely). 10. Non-emergency maintenance repair (within 8 business hours) 11. Provide PBX and associated application engineering and support as well as sales and marketing support for GSA and their customers. 12. Includes a preliminary site visit and formal introduction to end users of locations listed. 13. Provides a single point of contact to act as account manager. 14. Provides a single toll-free telephone number to report all troubles, and MAC's. 15. Maintains a record of all calls to the National Control Center on a "Site-by-Site" basis. 16. Standard long-term (3 to 5 years) maintenance contracts. 17. Provides standard verbiage allowing GSA to cancel agreement due to non-compliance with SLA's (Service Level Agreements) with 30 days written notice. 18. Performs System audit (well check) to determine equipment functionality and parts status prior to scheduled start date with report to customer. 19. Assigns primary and secondary technicians to specific locations. 20. Includes all moves, adds and changes for Denver locations based on a 40 hour work week at no additional charge. 21. Vendor must be a licensed distributor for the NEAX 2400 Integrated Multimedia exchange digital PBX with unrestricted access to NEC technical support facilities (provide dealer number and NEC contact name and telephone number for verification). 22. Full factory support. 23. Vendor must perform preventive maintenance requirements. 24. Vendor must provide manufacturer certification for voice mail systems supported (i.e.: Octel, NEAXMail, etc.) 25. Vendor must monitor system(s) remotely 7 days per week / 24 hours per day. 26. GSA will accept bids on one or all sites in the above-mentioned 6 state region. The proposal for bidding this project may include the following options: 1. Provides an existing Customer Satisfaction Survey policy to assure customer satisfaction, sent by president's office. Provides customer with the ability to rate level of service. The "SATS" survey impacts bonuses of all managers giving the customer the ability to impact the level of service since the "SATS" survey impacts performance bonuses. 2. Provides a formal review process with meetings being held minimally twice yearly with primary service manager and account executive in attendance with representatives from GSA. Documentation shall be provided covering all account activities including; response time, repair time, problem description and resolution, all moves, adds and changes activities and preventive maintenance procedures for all sites. 3. Provides review of future plans regarding future business application needs and makes recommendations regarding GSA's potential future use of available and upcoming technologies to advance the customer's position within the marketplace. 4.Provides one Standard traffic study per year. For additional information please contact, Robert Courtade, Telecommunications Manager (307) 261-6441. The provision at FAR 52.212-1, Instructions to Offerors, applies to this acquisition. Evaluation is based on best value including cost and ability to meet service requirements. Offerors shall include a completed copy of the provision at FAR 52.212-3, Offeror Representations and Certifications-Commercial Items, with its offer. The clause at FAR 52.212-4, Contract terms and Conditions-Commercial Items, applies to this acquisition. In addition to the guidance contained in FAR 52.212-4, contractors shall submit proof of delivery with their invoices. Proof of delivery may be in the form of a bill of lading or other shipping document signed by the receiving office. Invoices received without proof of delivery will not be accepted. The clause at FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items, applies to this acquisition. Offers are due by close of business December 24, 1998, and can be submitted to Robert Courtade, GSA, FTS, 8TRA-CA, 100 East B Street, Casper WY, 82601 or sent by FAX to (307) Posted 12/03/98 (D-SN276680). (0337)

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