National Science Foundation, Division of Contracts, Policy and Oversight, Contracts Branch, 4201 Wilson Boulevard, Suite 475, Arlington, VA 22230

70 -- NOTICE OF INTENT TO PURCHASE HELP DESK TRACKING SOFTWARE SOL CPO-99-011 DUE 122198 POC POC: Katrina Barry or Contracting Officer: Steven L. Strength on 703/306-1246 E-MAIL: sstrength@nsf.gov, kbarry@nsf.gov. The National Science Foundation intends to upgrade its current Utopia help desk software with the purchase of a help desk management and call tracking software package, Help Desk for Windows, from Royal Blue Technologies. The software package includes licenses for 20 users and services approximately 1400 computer users at the Foundation. The salient features are: 1)must provide existing integration with Microsoft's System Management Server(SMS) so that SMS funcions are available via the help desk manager software, and invetory records can be related to, merged with, and accessed directly via the help desk manager software 2)be Microsoft Back Office certified 3)provide existing capability to convert data from the current Utopia software product 4)be Y2K compliant 5)include pre-formatted reports i.e. open problems, divisional problems 6)include Crystal Reports or a similar reporting system for creating custom reports 7)include asset management 8)include internet interface for technicians 9)provide capability for internet interface users 10)provide the capability for maintaining a knowledge base 11)provide the capability for users to track the status of their calls 12)provide the capability for users to access the knowledge base in attempting to solve problems and 13)provide for training on efficiently and effectively using the software. All interested sources may submit a capability/qualification statement to the POC listed above. Information may be faxed to 703/306-0780. This procurement notice satisfies the public posting requirement in accordance with FAR Part 5. Posted 12/09/98 (W-SN278627). (0343)

Loren Data Corp. http://www.ld.com (SYN# 0294 19981211\70-0007.SOL)