Department of Veterans Affairs, Great Lakes Healthcare Systems, Great Lakes Acquisition Center, Bldg. 5, 5000 West National Ave., Milwaukee, WI 53295

D -- SOLE SOURCE PROCUREMENT-MICROSOFT PREMIER SOFTWARE SUPPORT SOL 69D-174-99 DUE 122398 POC Diane Brazale, Contracting Officer (414) 902-5403 Response date for Submission No. 277171 has been extended to December 22, 1998 and is hereby amended to include the following information: The Microsoft Premier Support previously advertised shall consist of a variety of detailed and comprehensive services which are critical in managing the business systems at the Hines Information Systems in Hines, IL. Contractor shall be required to provide proactive, personalized technical services and fast, expert resolution of specific technical issues for ALL Microsoft products. Product and Technology Incident Support shall be provided 24 hours a day, 7 days a week. Services shall include but not be limited to Technical Account Management, Proactive and Information Services, Technical Support, Supportability Reviews, On-Site Data Collection and the MSDN Enterprise Edition. Three (3) Microsoft TechNet (single server) subscriptions shall also be included providing the Hines Information Systems with monthly TechNet CD-ROM (Server License) and a subscription to the Microsoft Developer Network (Universal Edition) CD-ROM. In addition to other duties and responsibilities, the Technical Account Manager (TAM) shall coordinate the Technical Support, Technical Services and Technical Account Management. Vendor shall provide a minimum of 800 Technical Account Manager Hours, 100 Incident Calls, 4 Support ID's, 1 Phone ID, 2 TAM (Technical Account Manager) Site Visits, 4 Single Server TechNet, 4 MSDN Universal Subscription and Unlimited use of the Web. The Technical Account Manager assigned to this station must have professional experience in supporting Microsoft Technologies including the following types of Microsoft products: Microsoft BackOffice, Windows NT, Microsoft Exchange, Windows 95, Windows for Workgroups, Microsoft Office, Microsoft Word, Excel, Access and PowerPoint, Schedule+, Microsoft Outlook and NT Workstations. The Hines Information Systems also contains Exchange Enterprise, SMS Enterprise, NT Servers and Intersystems Open M. The Microsoft Development Tool used at the Hines location is VB. There are approximately 75,000 + desktops to be supported. Online Information Services will also be included such as Product NewsFlashes written by Microsoft support personnel, email notifications of potential high-impact problems and use of the Premier ServiceDesk which includes access to a secure website offering a large range of specific support related material of interest. The TAM will be required to conduct regular status meetings to review support requirements and insure that the Hines staff is equipped with the latest relevant information. Supportability reviews and consulting services are also included. The services described herein are critical to the operation of the Information Systems and are ALL inclusive. Other Sources who believe they are capable of performing ALL of the services listed are requested to submit their qualifications and any pertinent information to the Contracting Officer no later than December 22, 1998. All requests for information MUST be in writing and include the firms' name, point of contact, address, phone number and FAX number. Information and requests can be faxed to (414) 902-5464. Posted 12/15/98 (W-SN280210). (0349)

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