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COMMERCE BUSINESS DAILY ISSUE OF DECEMBER 30,1998 PSA#2252General Services Administration, Federal Technology Service (FTS),
Acquisition Services Division (6TS-A), 1500 Bannister Road, Kansas
City, MO, 64131 70 -- 6TSA-99-CRG-0033 SOL 6TSA-99-CRG-0033 DUE 010899 POC Sue
Cumpton, Contracting Officer, Fax (816) 823-3322, Email xxxx WEB: Visit
this URL for the latest information about this,
http://eps.arnet.gov/cgi-bin/WebObjects/EPS?ACode=P&ProjID=6TSA-99-CRG
-0033&LocID=211. E-MAIL: Sue Cumpton, xxxx. The following combined
synopsis/solicitation for commercial items is being modified to extend
the due date for bids until January 8, 1999. POC is also modified as
follows: Greg D. Byrd, Contracting Officer. Project Manager; Robert
Courtade, Telecommunications Manager (307) 261-6441. Concerns having
the ability to furnish the following services are requested to give
written notification no later than 12/24/98. GSA is seeking potential
bidders to provide maintenance with associated support services for NEC
2400 and NEC 2000 PBX systems in a six state region including:
Colorado, (10) NEC 2400s (5509 ports) & (1) NEC2000 (112 ports);
Montana, (3) NEC 2400s (1568 ports); North Dakota, (no existing
systems); South Dakota, (1) NEC 2400 (534 ports); Utah, (1) NEC 2400
(800 ports) and Wyoming, (1) NEC 2400 (331 ports). All locations employ
digital (T1) local (Digital Switched Service or Primary Rate Interface)
and Federal Telephone Service (Primary Rate Interface) trunking
facilities. Station ports include a combination of analog and digital
lines, with Dterm II, III, and Series E proprietary equipment. Vendor
coordinates with local and FTS carriers for prompt identification and
resolution of repair problems. Local warehousing of maintenance spares
for critical and high usage components is essential. The proposed
mandatory minimum requirements for bidding this project: 1. Performs
all maintenance as needed on an "On Call" basis for sites outside of
Denver.2. Provides 100 hours per year of overtime for speckle projects
and MAC's at no additional charge to GSA. 3. Provides an "On Site"
agreement that dedicates a 40 hour per week technician to a site or
multiple site environment. The "On Site" technician reports to the
designated customer manager for direction on all maintenance and MAC
activities via a single toll-free number. Includes all repair and
return of components. All MAC activities performed at no additional
charge during duty hours (labor only, not including parts) for Denver
locations. 4. Reduced the moves, adds and changes hourly labor rates.
5. Includes repair and return of all covered components (including
telephone instruments). 6. Includes all necessary hardware,
installation, testing, required for system monitoring. 7. Provide a
single central location that is staffed 7 X 24 with remote Diagnostics
& Alarm Clear capabilities to perform PBX and voice mail alarm
monitoring trouble clear and dispatch. 8. Automatic escalation for all
service issues from providers national control center. 9. Emergency
service included 7 X 24. Response within 30 minutes (2-4 hour on site
response when trouble cannot be cleared remotely). 10. Non-emergency
maintenance repair (within 8 business hours) 11. Provide PBX and
associated application engineering and support as well as sales and
marketing support for GSA and their customers. 12. Includes a
preliminary site visit and formal introduction to end users of
locations listed. 13. Provides a single point of contact to act as
account manager. 14. Provides a single toll-free telephone number to
report all troubles, and MAC's. 15. Maintains a record of all calls to
the National Control Center on a "Site-by-Site" basis. 16. Standard
long-term (3 to 5 years) maintenance contracts. 17. Provides standard
verbiage allowing GSA to cancel agreement due to non-compliance with
SLA's (Service Level Agreements) with 30 days written notice. 18.
Performs System audit (well check) to determine equipment functionality
and parts status prior to scheduled start date with report to customer.
19. Assigns primary and secondary technicians to specific locations.
20. Includes all moves, adds and changes for Denver locations based on
a 40 hour work week at no additional charge. 21. Vendor must be a
licensed distributor for the NEAX 2400 Integrated Multimedia exchange
digital PBX with unrestricted access to NEC technical support
facilities (provide dealer number and NEC contact name and telephone
number for verification). 22. Full factory support. 23. Vendor must
perform preventive maintenance requirements. 24. Vendor must provide
manufacturer certification for voice mail systems supported (i.e.:
Octel, NEAXMail, etc.) 25. Vendor must monitor system(s) remotely 7
days per week / 24 hours per day. 26. GSA will accept bids on one or
all sites in the above-mentioned 6 state region. The proposal for
bidding this project may include the following options: 1. Provides an
existing Customer Satisfaction Survey policy to assure customer
satisfaction, sent by president's office. Provides customer with the
ability to rate level of service. The "SATS" survey impacts bonuses of
all managers giving the customer the ability to impact the level of
service since the "SATS" survey impacts performance bonuses. 2.
Provides a formal review process with meetings being held minimally
twice yearly with primary service manager and account executive in
attendance with representatives from GSA. Documentation shall be
provided covering all account activities including; response time,
repair time, problem description and resolution,all moves, adds and
changes activities and preventive maintenance procedures for all sites.
3. Provides review of future plans regarding future business
application needs and makes recommendations regarding GSA's potential
future use of available and upcoming technologies to advance the
customer's position within the marketplace. 4.Provides one Standard
traffic study per year. For additional information please contact,
Robert Courtade, Telecommunications Manager (307) 261-6441. The
provision at FAR 52.212-1, Instructions to Offerors, applies to this
acquisition. Evaluation is based on best value including cost and
ability to meet service requirements. Offerors shall include a
completed copy of the provision at FAR 52.212-3, Offeror
Representations and Certifications-Commercial Items, with its offer.
The clause at FAR 52.212-4, Contract terms and Conditions-Commercial
Items, applies to this acquisition. In addition to the guidance
contained in FAR 52.212-4, contractors shall submit proof of delivery
with their invoices. Proof of delivery may be in the form of a bill of
lading or other shipping document signed by the receiving office.
Invoices received without proof of delivery will not be accepted. The
clause at FAR 52.212-5, Contract Terms and Conditions Required to
Implement Statutes or Executive Orders-Commercial Items, applies to
this acquisition. Offers are due by close of business January 8, 1999,
and can be submitted to Robert Courtade, GSA, FTS, 8TRA-CA, 100 East
B Street, Casper WY, 82601 or sent by FAX to (307) 261-6442. Posted
12/28/98 (D-SN283699). (0362) Loren Data Corp. http://www.ld.com (SYN# 0130 19981230\70-0001.SOL)
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