42d Contracting Squadron/LGC, 50 Lemay Plaza South, Bldg 804, Maxwell AFB, AL 36112-6334

D -- SOLE SOURCE PROCUREMENT-MICROSOFT PREMIER SUPPORT SOL F0160099Q0430 POC SSgt Lorena Aslan, 334-953-6113/Carolyn Giles 334-953-3538 E-MAIL: lorena.aslan@max2.maxwell.af.mil, lorena.aslan@max2.maxwell.af.mil. The 42d Contracting Squadron, Maxwell AFB, AL intends to issue one sole source maintenance agreement for software technical support to Microsoft Premier Support. Solicitation number F01600-99-Q0430 is being issued as a request for quotations (RFQ). This requirement is being issued on an unrestricted basis THIS ANNOUNCEMENT CONSTITUTES THE ONLY SOLICITATION; PROPOSALS ARE BEING REQUESTED AND A WRITTEN SOLICITATION WILL NOT BE ISSUED. The Microsoft Premier Support shall consist of a variety of detailed and comprehensive services which are critical in managing the information systems at Maxwell AFB, AL. Contractor shall be required to provide proactive, personalized technical services and fast, expert resolution of specific technical issues for ALL Microsoft products. Product and Technology Incident Support shall be provided 24 hours a day, 7 days a week. Services shall include but not be limited to Technical Account Management, Proactive and Information Services, Technical Support, Supportability Reviews, On-Site Data Collection and the MSDN Enterprise Edition. One (1) Microsoft TechNet (single server) subscription shall also be included providing Maxwell AFB 42d Communications Squadron (42CS) with monthly TechNet CD-ROM (Server License) and a subscription to the Microsoft Developer Network (Universal Edition) CD-ROM. In addition to other duties and responsibilities, the Technical Account Manager (TAM) shall coordinate the Technical Support, Technical Services and Technical Account Management. Vendor shall provide a maximum of 200 Technical Account Manager Hours, 100 Incident Calls, 4 Support ID's, 1 Phone ID, 2 TAM (Technical Account Manager) Site Visits, 1 Single Server TechNet, 1 MSDN Universal Subscription and Unlimited use of the Web. The Technical Account Manager assigned to this station must have professional experience in supporting Microsoft Technologies including the following types of Microsoft products: Microsoft BackOffice, Windows NT, Microsoft Exchange, Windows 95, Windows for Workgroups, Microsoft Office, Microsoft Word, Excel, Access and PowerPoint, Schedule+, Microsoft Outlook and NT Workstations. There are approximately 6,000 + desktops to be supported. Online Information Services will also be included such as Product NewsFlashes written by Microsoft support personnel, email notifications of potential high-impact problems and use of the Premier ServiceDesk which includes access to a secure website offering a large range of specific support related material of interest. The TAM will be required to conduct 2 status meetings to review support requirements and insure that 42 CS staff are equipped with the latest relevant information. Supportability reviews and consulting services are also included. Only written requests shall be accepted. The provision at FAR 52.212-1, Instructions to Offerors, applies to this acquisition and addendum 5352.214-9000 Smoking in AETC Facilities, and Multiple awards are hereby deleted from this solicitation. Award will be made in aggregate to the lowest responsible offeror. Offeror Representation and Certifications Commercial Items, with its offer: Offerors shall include a completed copy of the provision at FAR 52.212-3 Deviation, Offeror Representation and Certifications Commercial, with its offer. The clause at FAR 52.212-4, Contract Terms and Conditions Commercial Items; 52.222-48, Exemption from Application of Service Contract Act Provisions for Contracts for Maintenance ; and 52.252-2,Clauses Incorporated by Reference. The clause at FAR 52.212-5, Contract Terms and Conditions Required To Implement Statutes Or Executive Orders Commercial Items applies to this acquisition. The following numbered clauses under 52.212-5 are included; (a) 1, 2; (b) 6,7,8,9; and (c) 1,2. DFARS 252.212.7001, Contractor Terms and Conditions Required To Implement Statutes Or Executive Orders Applicable to Defense Acquisitions Of Commercial Items to include 252.204.7004, Required Central Contractor Registration; and 252.232.7009, Payment by Electronic Funds Transfer (CCR). The services described herein are critical to the operation of the Information Systems and are ALL inclusive. Other Sources who believe they are capable of performing ALL of the services listed are requested to submit their qualifications and any pertinent information to the Contracting Officer no later than COB 15 DAYS after the date of publication in the CBD. Place of delivery and acceptance is Maxwell AFB, Montgomery, AL 36112-6334. FOB is destination. Period of performance is Jan 99 through Jan 99. NO PARTIAL QUOTES WILL BE CONSIDERED. All requests for information MUST be in writing and include the firms' name, point of contact, address, phone number and FAX number. Fax number for quotes is (334) 953-5566 or (334) 953-3543 and e-mail is lorena.aslan@max2.maxwell.af.mil. Address is: 42CONS/LGCV SSgt Lorena Aslan 50 Lemay Plaza South, bldg 804, Maxwell AFB, AL 36112. Address question to (Lorena Aslan) at the above address, or call 334-953-6113. All responsible concerns may submit an offer which will be considered. Posted 01/06/99 (W-SN285739). (0006)

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