U. S. General Accounting Office, Office of Acquisition Management, 441 G Street, N.W., Room 6852, Washington, DC 20548

D -- INTEGRATED LIBRARY SYSTEM MAINTENANCE AND SERVICES POC Zalma Ross, Contract Specialist, (202) 512-3422; Darcel B. Hall, Contracting Officer, (202) 512-5102 The U.S. General Accounting Office (GAO) intends to issue a non-competitive contract to Innovative Interface, Inc., 5850 Shellmound Way, Emeryville, CA 98608, for continuing hardware/software maintenance and upgrade services to support the INNOPAC integrate library system acquired by GAO in 1992. GAO contemplates a base year with four option years contract to cover maintenance, upgrade, and version release revisions for the INNOPAC system currently utilized by GAO. Specific requirements to be met include: 1. The contractor shall provide maintenance services for INNOPAC equipment, hardware, and software. The contractor shall have the capability to perform off-site maintenance and diagnostics. The contractor shall furnish a point of contact to receive request for maintenance support services, including toll-free telephone number(s) and e-mail; 2. The contractor shall respond to request for hardware and/or software maintenance Support within 4 hours. If a problem cannot be solved through dail-up port or Internet, the contractor shall begin maintenance within 24 hours, and return the software and/or equipment to operational status within 24 hours. Shipment of replacements for defective components should be within 24 hours of notification; 3. Upgrades and new releases and supporting documentation of the software licensed to the GAO shall be installed at no cost as long as the equipment being used as the INNOPAC computer system has been determined to be sufficient and/or compatible for the load and operation of such new release or upgrade; 4. GAO shall have the option to purchase hardware and software for the purpose of modernizing the existing integrate library system, including Web-based modules and supporting software and hardware being developed by the contractor as part of the Millennium System package; 5. The official hours for technical support services on this contract shall be 24 hours a day 1200 EST Sunday and 0100 EST Saturday, and 1100 EST and 2100 EST on Saturday. The official maintenance hours shall be effect with the exception of certain federal holiday, and; 6. The contractor shall provide only new standard parts or parts equal in all respects to new parts. Replacement of defective plug-in or screw-in components shall be provided by prompt shipment for in-house installation. The government will return defective components to the contractor. Parts which have been replaced shall become property of the contractor. It is believed that Innovative Interfaces, Inc., is the sole provider of these services and this intended acquisition is based on FAR 6.302-1. GAO POC for this acquisition is Ms. Zalma Ross, Acquistion Management, Rm. 6852, U.S. General Accounting Office, 441 G St. N.W., Washington, DC 20548, Tel. 202-512-5102. The proposed contract action is for supplies or services for which the Government intends to solicit and negotiate with only one source under the authority of FAR 6.302. Interested persons may identify their interest and capability to respond to the requirement or submit proposals. Thisnotice of intent is not a request for competitive proposals. However, all proposals received within forty-five days (thirty days if award is issued under an existing basic ordering agreement) after date of publication of this synopsis will be considered by the Government. A determination by the Government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement. Posted 01/28/99 (I-SN292317). (0028)

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