Dept. of Veterans Affairs Medical Center, 10000 Brecksville Road, Brecksville, OH 44141

R -- CALL CENTER SERVICES SOL 541-38-99 DUE 022299 POC Sherry A. Farley, Administrative Contracting Officer, (440) 838-6060 The Louis Stokes Cleveland, VA Medical Center, Cleveland, Ohio, proposes to issue a Request For Proposal for Call Center Services to respond to toll free inquiries from veterans, their families, Veteran Representatives, and the general public. The inquires will focus on the services and benefits provided within the VA Health Care System and the requirements for eligibility under the Veterans Health Care Eligibility Reform Act of 1996. Services are required for a base year commencing date of award through March 31, 2000 with four subsequent option year. Request for the solicitation must be in writing, and may be faxed to (440) 838-6052 to the attention of the Contracting Officer. This is a commercial item procurement under Federal Acquisition Regulation (FAR), Part 12 -- Acquisition of Commercial Items under SIC code 7389. All responsible sources may submit a proposal, which shall be considered. Posted 01/29/99 (W-SN293035). (0029)

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