Immigration & Naturalization Service, Procurement Division, 425 I St., NW, Room 2208, Washington, DC 20536

G -- EMPLOYEE ASSISTANCE PROGRAM SOL HQ-99-06 DUE 032199 POC Lesa P. Scott (202) 514-0588, fax (202) 514-3353 The INS requires contractor support to establish and operate a full service, LAW ENFORCEMENT oriented Employee Assistance Program (EAP) that is responsive to all INS employees, their immediate family and other qualified clients. The EAP provider must service clients in locations throughout the United States, Guam, Puerto Rico, the Virgin Islands, and foreign posts. Currently the client pool is based on 28,000 INS employees with expected growth to 30,000 employees by the year 2000. The EAP provider shall provide appropriate prevention, diagnosis, short term counseling, training, information & referral services for organizations and individual needs which impact the quality of life and job performance of the INS client(s). The organizational and individual needs include but are not limited to drug abuse, alcohol abuse, trauma, mental illness, mediation, focus groups, relationship/family conflicts, financial stress, spouse employment, and relocation concerns as well as social, physical, and emotional problems. The provider shall perform primarily face-to-face support although telephonic support may be permitted in specific circumstances. The provider may perform this support on the contractor's site or in government or INS facilities. Key personnel are the Training Administrator who requires 1. Five years of law enforcement training experience, and 2. Ph.D. in Psychology or Masters of Social Work (MSW), and the Administrative Clinician/Clinical Administrator who requires 1. Ph.D. in Psychology or MSW, and 2. Certified (with training from a State licensed entity) Addiction Counselor (CAC) or have at least two years of experience in addiction counseling. Non-Key clinician personnel must be licensed MSW or Ph.D. Psychologists. Non-Key personnel with CAC and Law enforcement qualifications represent a greater value for evaluation purposes. The INS has mandatory requirements that include but are not limited to: The provider shall provide 24 hour, 7 day per week toll free telephone access including telephone devices for the deaf to the INS clients. This toll free number must be answered within 1 minute and manned by approved mental health counselors during core hours. Post incident debriefing services provided by Ph.D. (Police) Psychologists, or MSW or Ph.D. with three years of law enforcement clinical experience are required to respond and travel to individual and major traumatic incidents within five hours of notice of an incident. The provider shall establish and maintain confidential, detailed client records and a database, which allows reporting by specific data elements such as a location, age, sex, discipline, etc. The provider shall prepare and report Drug Free Workplace Reports per federal statute. The provider shall create an INS specific EAP web site with hyperlinks to appropriate resources, an INS EAP newsletter, and INS program literature. The provider shall participate in biannual Advisory Board meetings and report on EAP performance including problems and solutions. The provider shall prepare transition plans for their initiation &conclusion of the EAP to any other provider for the beginning and end of any resulting contract. The provider shall detail their record keeping methodology and confidentiality procedures including record transfer procedures. Other deliverables include training and training materials, statistical records, problem reports, monthly reports, and annual reports. The INS anticipates the award of a fixed price contract with a base year and four one-year options. The INS will conduct a best value evaluation of the written proposals received in response to the solicitation. All responsible sources are encouraged to submit a proposal. Questions and requests for proposal should be faxed to the contact listed above. Posted 02/19/99 (W-SN300352). (0050)

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