Virginia Contracting Activity, P.O. Box 46563, Washington, D.C. 20050-6563

70 -- ADP SUPPORT EQUIPMENT SOL 414/0080Z/99 DUE 030899 POC Earnestine D. Cooper The Defense Intelligence Agency intends to make award on a sole source basis for ADP Support Equipment to CNT, 8850 Stanford Blvd., Suite 2400, Columbia, Maryland 21045. In the statement of work, the intent of this contract is to provide for hardware/software maintenance support for CNT UltraDirector products. The contract shall provide on-line 24x7 hardware/software maintenance support as required, to accomplish the following: 1. The contractor shall, without additional charge, use its best efforts to respond to the Governments technical inquiries quickly and keep hardware/software in good operating condition throughout the period of the contract. 2. The contractor shall bear all costs related thereto including, but not limited to, labor, travel and documentation. Maintenance can normally be accomplished by sending a tape(s) with the correction(s), update(s), or enhancement(s) which have been made, along with accompanying instructions for their implementaton; however, if implementation of changes requires contractor personnel be in attendance at the installation, the contractor shall comply. 3. Maintenance service shall include detection and correction of any hardware/software error and updating of all changes relative to the vendor's hardware/software products. Should it become necessary to replace a defective hardware/software there will be no charge for said replacement. 4. The contractor shall correct errors or replace purchased hardware/software within one (1) working days after notification that a hardware/software correction is required, during the maintenance period. This must be accomplished through the use of Federal Express, or an equivalent service, and at the contractors expense. 5. The contractor shall provide for updates to the hardware/software and new releases as require. 6. The contractor must provide a customer assistance (hotline) service on a 24 hour per day, 7 day per week basis. The period of performance is 01 October 1998 through 30 September 1999. The government point of contact is Earnestine D. Cooper, Contract Specialist, (202)231-8460, fax number (202) 231-2831. Packages must be received no later than 2p.m., 08 March 1999, at the Defense Intelligence Agency, Building 6000, Bolling Air Force Base, Washington, DC 20340-3342. Posted 02/22/99 (W-SN300842). (0053)

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