Department of the Treasury, Internal Revenue Service, Midstates Procurement Operations Branch, 4050 Alpha Rd., 1800MSRO, Dallas, Texas 75244

U -- GENERAL AND TECHNICAL TRAINING DUE 031299 POC Mary Benzinger 972/308-1971 This is a sources sought notice only. The IRS is seeking sources capable of providing technical, general, and leadership competencies training with a primary focus on off-the-shelf courseware products. Training is required to support organizational restructuring as well as core IRS business requirements. Vendors are encouraged to submit courses/course materials to be evaluated for quality and applicability to IRS requirements. Courses/course materials will be reviewed using an IRS-developed evaluation instrument. Personnel conducting the evaluations will be educational professionals and subject matter experts trained in the use of the evaluation instrument and familiar with IRS instructional requirements. Basic evaluation factors include: Use of adult learning principles; congruence with the IRS culture; evidence of sound instructional design; adaptability and sensitivity concerns; the application of structured before, during, and after activities. Training will be required to support the following technical and general competencies: Technical Competencies (1) Analyzing and resolving Taxpayer Inquiries (2) Adjusting Accounts (3) Problem Resolution Program (4) IRS Tax-Related Operations (5) Statutes of Limitation (6) Research in IRS reference Sources (7) Procedures for Managing Accounts (8) Tracing Payments (9) Tax Law (10) Collection Process (11) Installment Agreements (12) Miscellaneous Penalty (13) Notification Procedures (14) Privacy Act/Disclosure Procedures/Security (15) Determination of Ability to Pay (16) Levies (17) Liens (18) Full Compliance Requirements (19) Interest Assessment/Accruals (20) Cross-Functional Policies, Practices, Internal Systems, forms and Procedures (21) Basic Examination Techniques (22) Establishing Accounts (23) Employment Tax Law (24) Computer Systems (25) Seizure and Sale (26) Investigative Techniques (27) General Business Operations (28) Trust Fund Recovery Penalty (TFRP) (29) Education and Training (30) Offer in Compromise. General Competencies include: (1) Interpersonal Skills (2) Decision Making (3) Customer Service (4) Oral Communication (5) Written Communication (6) Conflict Management (7) Problem Solving (8) Stress Tolerance (9)Influencing, Negotiating (10) Creative Thinking (11) Flexibility (12) Partnering (13) Systems Analysis and Process Improvement. Key Leadership competencies include: Strategic thinking, Financial Management, Technoloy Management, and Political savvy. Vendors are also encouraged to submit capability statements detailing their experience in the specified competency areas. To facilitate the acquisition, tracking, and cataloguing process, the information below is also requested (if available) to accompany each course submitted for review. Basic data, including: (1) Competency and behavioral indicators supported (2) Course title (3) Product number/identifier (4) Overview (narrative description) (5) Training level (begadvexpert) (6) Delivery method (7) Platform requirements (if electronically delivered) (8) Prerequisite training requirements (9) Learning styles employed (10) Business outcomes supported. Course content data, including: (1) Learning objectives (2) Outline/syllabus (breakdown of topics and associated lengths) (3) Knowledge, skills, and abilities taught (4) Before-During-After support (coaching/mentoring guidance, reference materials, and management support). Management data, including: (1) Vendor sales point of contact (2) Warranty, data rights, and licensing options (3) cost (4) Target audience (5) Points of contact for further detailed information (6) Directions for requesting training (7) Optional training locations. A downloadable form which can be electronically completed and submitted is available on the internet at http://www.mantech-itt.com/extranet/irs-tacmf. Course materials should be shipped to IRS-TA Career Management Team at 5904 Old Richmond Highway, Suite 200, Alexandria, VA 22303. Please note that materials will not be returned to vendors. All material usage restrictions will be honored. THIS IS NOT A REQUEST FOR PROPOSALS. This notice is for information purposes only and does not commit the Government to any contractual agreement. Interested organizations submitting courses or capability statements in response to this sources sought announcement are required to identify their size status and whether or not they are in the Small Business Administration's 8(a) program. Courses and capability statements must be submitted no later than March 12, 1999 to Mr. Michael Clarkson at 703/329-3456. Posted 02/23/99 (W-SN301221). (0054)

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