Office of Acquisition and Grants, 1710 GWYNN OAK AVENUE, BALTIMORE, MD, 21207-5279

58 -- ACD REPLACEMENT FUNCTIONALITY DUE 040599 POC MARY BIDDLE, 410-965-9588 WEB: Download Solicitation when/if available, http://www.ssa.gov/oag. E-MAIL: Contracting Officer, SSA/OAG, MARY.BIDDLE@ssa.gov. The Social Security Administration (SSA) is requesting comments on a draft Request for Proposal (RFP) for a functional solution to replace the existing Automatic Call Distributor (ACD) network, located in Teleservice Centers located throughout the United States, including Hawaii and Puerto Rico. Historically SSA receives 75 million call attempts annually. The solution must be capable of successfully processing without blockage 10,000 simultaneous calls. The draft solicitation entitled "ACD Replacement Functionality" will be available for industry review and comment in mid March 1999, with comments due 21 days after release. The proposed contract is anticipated to cover a 10-year period (base term of 1 year plus nine 1-year options). The draft solicitation will be handled as a Commercial Item acquisition and will include only those clauses and provisions required by FAR Part 12 as well as Part 15. To obtain a copy of the draft solicitation you must: submit the request in writing to Social Security Administration, Office of Acquisition and Grants, 1710 Gwynn Oak Avenue, Baltimore, Maryland 21207, Attention: Ms. Mary L. Biddle; Fax to Mary L. Biddle on (410) 965-9560; E-mail at Mary.Biddle@SSA.GOV; or download at URL http://www.ssa.gov/oag/acq/toc.htm. The draft solicitation is not a RFP. Proposals submitted in response to the draft solicitation will not be evaluated. No contract will be awarded as a result of the draft solicitation. No cost or pricing data is desired or required. Industry comments on the draft solicitation may address the following: clarity of specifications; feasibility of approach; technical restrictiveness, if any; pricing structure/methodology; evaluation factors/criteria, and any other general comments and/or questions. Comments and/or questions concerning the draft solicitation must be presented in writing or in electronic format which will be machine readable on a Pentium PC or compatible machine, using Microsoft Word 97, on a 3.5 inch, MS DOS formatted, virus-free, floppy diskette tothe addresses listed above. All issues pertinent to the draft solicitation must be raised by this deadline so that any suggested adjustments may be considered by the Government prior to the release of the finalized solicitation. The SSA does not intend to provide comments or responses to any information received as a result of this CBD notice. Posted 03/05/99 (D-SN305288). (0064)

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